TownePlace Suites -Guest Room Attendant

Marquee Hospitality LLC; Saint Joseph (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Marquee Hospitality LLC is seeking a Guest Room Attendant to maintain clean, inviting guestrooms to Brand Standards and service guests with attentiveness and courtesy. The role requires flexible hours including weekends and holidays, with physical ability to stand for long periods and lift up to 50 pounds occasionally.

Applicants should communicate effectively with guests and staff, demonstrate a proactive, guest-focused attitude, and maintain standard grooming and appearance as part of hotel

Qualifications

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Skills

Communication

Customer service

Multitasking

Job description

Guest Room Attendant:

Guest Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.

Physical Requirements:

• Flexible hours Weekends & Holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.

General Requirements:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with our company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, nametag, and footwear.
• Comply with Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm, friendly, and positive attitude at all times.