Tower Coordinator

ABM Industries; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

ABM Industries is seeking a Tower Coordinator for 3rd shift at the airport. The role involves dispatching cabin cleaning agents, tracking service requests, and guiding teams to ensure safe, timely, and accurate completion. Frequent stair climbing is required.

The ideal candidate will have prior dispatching experience, be fluent in English, and demonstrate a professional demeanor in a fast-paced environment. Overtime and shift-specific requirements apply.

Qualifications

• Must be 18 years of age or older.
• Must be fluent in spoken and written English.
• Prior dispatching experience required.
• No high school diploma, GED, or college degree required.
• Must meet all requirements to receive an airport SIDA badge and Customs Seal.
• Must be able to fully climb stairs repeatedly throughout the shift.
• Must be able to communicate effectively and maintain a professional manner in a fast-paced environment.

Responsibilities

• Dispatch cabin cleaning agents to aircraft according to work orders and schedules.
• Communicate effectively and maintain a professional manner using radios, telephones, and computer systems.
• Monitor job assignments and track progress to ensure timely and accurate completion.
• Coordinate service support between teams and airport personnel.
• Provide guidance to agents when updates, changes, or operational needs arise.
• Receive, update, and track work orders and service requests in real time.
• Maintain accurate records of dispatch activity, service completion, and assignment status.
• Identify and report operational issues, delays, or service needs.
• Access aircraft and work areas that require climbing multiple flights of stairs.
• Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities.
• Perform other frontline operational duties as assigned.

Skills

Dispatching experience

Fluent English

Effective communication

Professional demeanor

Education

No diploma required

Job description

Job Description

The Tower Coordinator is a frontline, hands-on position responsible for monitoring and coordinating all aircraft cabin cleaning activity at the airport. This role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance to ensure work is completed safely, accurately, and on time. This is an active role that requires frequent and full stair-climbing to access aircraft and work areas. You must be able to climb multiple flights of stairs. The position also requires the ability to communicate effectively and maintain a professional manner at all times while working with coworkers, airport personnel, and service teams.

Shift

3rd Shift 9:00PM - 7:00AM EST Friday - Monday

Compensation

$20.00 per hour pay rate

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

Responsibilities

• Dispatch cabin cleaning agents to aircraft according to work orders and schedules
• Communicate effectively and maintain a professional manner using radios, telephones, and computer systems
• Monitor job assignments and track progress to ensure timely and accurate completion
• Coordinate service support between teams and airport personnel
• Provide guidance to agents when updates, changes, or operational needs arise
• Receive, update, and track work orders and service requests in real time
• Maintain accurate records of dispatch activity, service completion, and assignment status
• Identify and report operational issues, delays, or service needs
• Access aircraft and work areas that require climbing multiple flights of stairs
• Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities
• Perform other frontline operational duties as assigned

Qualifications

• Must be 18 years of age or older
• Must be fluent in spoken and written English
• Prior dispatching experience required
• No high school diploma, GED, or college degree required
• Must meet all requirements to receive an airport SIDA badge and Customs Seal
• Must be able to fully climb stairs repeatedly throughout the shift
• Must be able to communicate effectively and maintain a professional manner in a fast-paced environment

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com

"