Tournament Poker Supervisor (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Caesars Entertainment seeks a Poker Supervisor to oversee the Poker Room, ensure game integrity, and provide friendly, professional service to guests. The role includes seating players, managing chip transfers, and maintaining accurate records with the Cashier.

Requirements include a high school diploma or GED and at least five years of poker dealing experience, plus the ability to obtain a LA gaming license and vendor certifications. Strong math, English proficiency, and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Five years of poker dealing experience required.
• Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification.
• Excellent customer relations and communication skills.
• Must have basic math skills without calculator.
• Must work well with others and as part of a team.
• Must be able to lift up to 30 pounds.
• Must read, write, speak English.

Responsibilities

• Seat customers at poker tables and notify the Dealer of new players.
• Transfer money between Cashier and customers.
• Monitor and protect poker games during shifts and at critical hours.
• Maintain poker bank and perform chip/money calculations.
• Complete required paperwork and scheduling tasks.
• Conduct performance reviews and wage/promotion recommendations.
• Ensure compliance with regulations and company policies.

Skills

Customer relations

Communication

Basic math

Education

High school diploma or GED

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: "Create the Extraordinary" Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values: "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Poker Supervisor will supervise the Poker Room, track players when necessary, and provide protection for games while providing friendly, helpful service to every guest.

How You Will Create the Extraordinary

Acknowledges, greets, and converses in English with customers who are waiting to be seated at an active Poker game.

• Seats customers on available Poker table and lets the Dealer know that there is a new player.
• Makes seat changes and writes them down so there is no error.
• Transfers monies from Cashier to customers.
• Watches games at critical hours.
• Puts games together as soon as there are enough seats to go around.
• Ensures that games are not left weak or unattended.
• Handles any customer concerns when necessary.
• Must be able to accurately maintain brush bank and complete mathematical computations when buying and selling chips and/or money with the Cashier.
• Answers telephone and maintains Poker Bank.
• Fills out appropriate paperwork.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Spends the majority of time interviewing, training, and selecting employees.

Conducts Performance Reviews.

Makes or recommends wage increases.

Makes or recommends promotions.

Provides for safety and security.

Handles Team Member complaints or grievances.

Recommends disciplinary action or disciplines employees.

Plans work.

Supervises and monitors work.

Monitors legal compliance with federal, state, and gaming laws.

What You Will Need

High school diploma or GED is required.

Five years previous Poker dealing experience is required.

Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification.

Must possess excellent customer relations and communication skills.

Must have knowledge of basic addition, subtraction, multiplication, and division, and perform basic math without use of calculator.

Must be able to get along with co-workers and work as a team.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver in between Poker tables.
• Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank.
• Must be able to lift up to 30 pounds.
• Must be able to respond to visual and aural cues.

Must present a well-groomed appearance.

• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Ability to work at a fast pace and in stressful situations.
• Must be able to work any day of the week and any shif t.

TOGETHER WE WIN We believe in delivering family-style service, an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90778
• Job Schedule Full time