Tourism Information Counselor 2 Job Appointment

State of Louisiana; Baton Rouge (LA); On-site; USD 35,000 - 48,000; Full time

Job summary

The Louisiana State Museum seeks a full-time visitor services role at the Capitol Park Museum in Baton Rouge. The incumbent greets visitors, provides information on programs, and supports educational events and tours.

Responsibilities include operating the POS ticketing system, handling payments, distributing materials, and assisting with school tours and special events as needed.

Qualifications

• One year of experience in tourism information, public relations, customer service, or teaching.

Responsibilities

• Monitor galleries to ensure safety of artifacts, buildings, and guests.
• Provide information to visitors about LSM programming and exhibits.
• Operate POS ticketing system and process payments for museum admission.
• Distribute brochures, maps, and other LSM printed material.
• Assist visitors with questions and guide groups when needed.
• Liaise with the Friends of Capitol Park Museum.

Skills

Customer service

Public relations

Tourism information

Teaching

Tools

Office suite

POS ticketing

Job description

This is a full-time position located at the Capitol Park Museum in Baton Rouge, LA.

Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as the initial point of contact for all visitors and most groups to the Louisiana State Museum. Maintain knowledge of and fluency in all LSM programs and exhibits. Adapt to changes in schedule and job requirements. Assist the programming and education committees to implement educational programs, school tours, and special events as efficiently as possible.

The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture.

One year of experience in tourism information, public relations, customer service, or teaching.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in the event of crisis or disturbance.
• Monitor and maintain the flow of visitors. Ensures that all museum rules are followed. Assist visitors with questions.
• Provides information to LSM guests on LSM programming, properties, and other regional attractions.
• Distributes brochures, maps, and other LSM printed material.
• Answer visitor questions pertaining to museum exhibits, the state, history, and culture.
• Refers museum guests interested in additional LSM information to the appropriate museum personnel.
• Use computer-based Point of Sale ticketing system and group reservations database.
• Receive cash, checks, and other forms of payment for museum admission.
• Explain museum discount programs.
• Verifies total sales and balance the cash drawer at the end of the day. Documents and explains any overages or shortages.
• Maintains working knowledge to operate various office machines such as copiers, calculators, and credit card machines.
• Conducts museum programming, educational initiatives, events, tours, volunteers, and docents to broaden knowledge of the state.
• Liaison with the Friends of Capitol Park Museum.
• Upon completion of proper training, may assist with curatorial staff with cleaning of exhibits and artifacts on display.
• Performs other duties as required.

Other required skills

• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office suite, and usage of a variety of the online forms and internet portals.
• Must demonstrate and exemplify responsible use of the Internet.
• Must be able to lift 30 pounds.
• Must be able to work a flexible schedule, including weekends, evenings, and holidays; and be accessible/available in an emergency.

Position-Specific Details

• Location: Capitol Park Museum in Baton Rouge, LA
• Appointment Type: This position will be filled as a Job Appointment. In the event that funds become available for a permanent position, the employee may be converted to a probational appointment.
• Work Schedule: This is a full-time position that reports in-office. This position may be required to work evenings, weekends, and/or holidays. This position may be required to travel.
• Compensation: Compensation offered will be dependent on level of experience and/or certification, so please be sure to include all education and work experience for consideration.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

No Civil Service test score is required in order to be considered for this vacancy.

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes. Louisiana as a State, is a Model Employer for People with Disabilities.

For further information about this vacancy contact:

Pacee Wallace

Department of Culture, Recreation, & Tourism

1051 N. 3rd Street

Baton Rouge, LA 70802

Phone: [phone]

Email: [e-mail]