Tourism Development Officer – Visitor Services

City of Rockingham; United States; On-site; USD 59,000 - 72,000; Part time

Benefits offered by this job

Superannuation 12%

Wellbeing subsidy up to AU$200

Flu vaccinations

Skin cancer checks

Mental health programs

EAP services

Flexible working arrangements

Study leave and study fees

Salary packaging

Job summary

City of Rockingham in Western Australia seeks a Tourism Development Officer (Visitor Services) to provide exceptional visitor information and support. You will operate the Mobile Visitor Centre, share local knowledge, and promote Rockingham’s leisure and tourism experiences.

The role requires weekend/public holiday availability, a Western Australian C class driver’s licence, and flexibility to work across sites during peak seasons.

Qualifications

• Sound knowledge of visitor servicing principles from experience, training or education.
• Strong local knowledge of Rockingham’s tourism offering and products.
• Ability to work autonomously and with a team to achieve outcomes.
• Experience in marketing, tourism and/or customer service is desirable.

Responsibilities

• Manage day-to-day operations of the Mobile Visitor Centre.
• Provide up-to-date information on local attractions and events to visitors.
• Deliver effective marketing and recommendations to boost visitor engagement.

Skills

Visitor servicing

Local tourism knowledge

Autonomy & teamwork

Marketing & customer service

Job description

Tourism Development Officer - Visitor Services

Community Development | Community Services
Location: Rockingham, WA

Fixed-term (2-yearcontract)
Part-time with a minimum of 30 hoursper fortnight, (including weekend and public holiday shifts,rostered in advance).
The City of Rockingham is an award winning localgovernment located 40km south of the Perth CBD and is known as theplace where the coast comes to life. One of the fastestgrowing local governments in the south metropolitan area, we areresponsible for the provision and delivery of high qualityservices, facilities and events that meet or exceed communityexpectations. Providing a safe and healthy workplace for ouremployees is important to us and we are committed to employing teammembers who share the City’s Values ofRecognition, Ethics,Service, ProfessionalDevelopment, Empowerment,Communication and Teamwork -RESPECT. These Values are incorporated into all aspects ofemployment at the City.

As a Tourism Development Officer, you will provide exceptionalcustomer service to visitors to the City of Rockingham, byproviding up to date information on the local region, tourismattractions and experiences, as well as details of upcoming eventsto ensure visitor expectations are met. You will be responsible for the day to day operations of the MobileVisitor Centre and in making visitors more aware of the leisure andtourism opportunities available in the region through effectivemarketing and recommendations. If you love spending time out in the community, meeting andchatting with people, you have good local knowledge of whatRockingham has to offer our visitors and are friendly, proactiveand flexible, then we want to hear from you! Experience in marketing, tourism and or customer service roles willbe highly regarded, but is not essential. A current WesternAustralian 'C' class driver's licence and the ability to workweekends and occasional public holidays is essential for thisrole.

• Sound knowledge of visitor servicing principles throughprevious experience, training or education
• Sound local knowledge of Rockingham’s tourism offering andtourism products
• Ability to work autonomously and with team members toachieve outcomes
• Experience in marketing, tourism and/or customer servicerole is desirable

We are offering a gross salary of $94,367 per annum(pro-rata), as well as:

• 12% superannuation with the opportunity to co-contribute upto 5%
• A variety of health and wellbeing programmes including aphysical health reimbursement subsidy payment of up to $200 perannum, free flu vaccinations, free skin cancer checks, mentalhealth programs and Employee Assistance Provider (EAP)services
• Flexible working arrangements, including rostered days offand two additional paid days of absence per annum
• Training and development opportunities including paid studyleave and study fees
• Salary packaging opportunities for motor vehicles,etc.

This position will be expected to work across a number of sites throughout the year, including key tourism locations and major events (both within and outside of the Rockingham area) during the peak tourism season (spring and summer), and at the City of Rockingham Administration building during the off season (autumn and winter). Applicants must be flexible and available to work in line with the Mobile Visitor Centre operating hours, outlined below.
Mobile Visitor Centre standard operations during spring and summer will be Friday - Sunday, 8.00am - 2.30pm. Additional hours may be scheduled during school holidays, occasional public holidays and events throughout the Perth metropolitan area.
An information package, including the position description, is available on our website.
Applications will be accepted until 4pm, Friday 13 November2026, or until a suitable pool of candidates exists. Interviews may commence before the close date and the vacancy may close without notice, so if you are interested in the position, we highly recommend you apply as soon as possible.
This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.
If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at [e-mail] or phone [phone]. We're happy to discuss options to assist you e.g. we can provide alternate formats for application forms, oral alternate methods of applying.
The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.