Tour Operations Manager - Adventure Travel

Classic Journeys llc.; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K with company match

Paid Holidays

PTO

Job summary

Classic Journeys is seeking an experienced Tour Operations Manager to lead our operations team across global itineraries. You will coach staff, optimize tour processes, and collaborate with Sales, Guest Services, Marketing to plan future years.

The role emphasizes mentoring, budgeting, and data-driven planning using Excel and Salesforce, with potential for remote work within the continental US.

Qualifications

• Minimum 3–5 years in management with travel/tour operations experience.
• Strong budgeting, forecasting, and analytics skills using Excel.
• Proven ability to mentor a team and lead by example.

Responsibilities

• Coach and mentor the operations team daily to improve practices.
• Collaborate with Sales, Guest Services, Marketing to plan and execute tours.
• Review budgets, inventory, and future planning using Excel and Salesforce.
• Develop risk management plans and respond quickly to incidents on tours.

Skills

Team management

Leadership

Budgeting

Problem solving

Organizational skills

Tools

Salesforce

MS Word / Excel / Outlook

Job description

Want to work in travel as part of the world’s best team? Classic Journeys operates the world’s finest walking tours. How can we say that so confidently? Travel + Leisure magazine has named us the World’s Best Tour Operator twice and was inducted into its Hall of Fame. And Forbes magazine says we are their Luxury Walking Favorite. Founded in 1995, we offer 50 itineraries in 40 countries on six continents, and we are a member of the Lindblad Expeditions family of world-class adventure companies.

Do you have extensive travel and tour operations experience? Have you managed a team of 5 or more colleagues for at least 3-5 years? Do you love to inspire colleagues to do their best? Do you enjoy setting best practices to help your team continuously improve? We are looking for an experienced manager to work with our team of professional tour operations colleagues and as part of our exceptional management team. An added bonus is that you can work remotely and be located anywhere in the continental US.

ROLES AND RESPONSIBILITIES:

• Interacting daily with our tour operations team to coach, mentor, problem-solve, and set
• Coaching and mentoring the team on Best Practices while leading by example.
• Researching ways to improve/add value to our tours and guest experience.
• Building strong relationships with our tour operations team and our colleagues around the world.
• Reviewing tour information, future inventory, and budgets in Excel as well as Salesforce, our company software system, to improve efficiencies and plan for future years.
• Collaborating with Sales, Guest Services, Marketing, and other members of our team to improve tour operations and develop strategic plans for future years.
• Participating in our weekly management meetings to strategically inform the direction of our company.
• Developing Risk Management Plans, and then demonstrating an ability to respond quickly and efficiently to handle situations as they may arise on tours worldwide.

SKILLS AND EXPERIENCE:

The assets you need to be a Tour Operations Manager:

• 3-5 years of experience in management
• 5+ years of experience in travel and tour operations
• Self-starter with exceptional organizational skills and the ability to multitask and meet deadlines

• Desire to lead by example and motivate and inspire teammates
• Critical thinker who is a natural problem solver with strong analytical skills
• Experience in building and following budgets using Excel
• Proven ability to mentor a team
• Proficient in MS Word, Excel, and Outlook
• Knowledge of Salesforce is a plus

This role does not require any foreign language ability to succeed; but if you have foreign language ability, you will have the opportunity to utilize it.

WAGES & BENEFITS

• $70,000 - $80,000/year + bonus
• Medical Insurance
• Vision Insurance
• 401K with company match
• Paid Holidays
• PTO (112 hours per year)
• Travel Benefits and Discounts on Travel

At Classic Journeys, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Classic Journeys is an equal-opportunity employer. Individuals seeking employment at Classic Journeys are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran