Tour Guide / Passenger Agent

White Pass & Yukon Route; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee housing

Performance-based incentives

Competitive pay

Job summary

White Pass & Yukon Route seeks enthusiastic Tour Guides/Passenger Agents to illuminate the history of our railroad and the Klondike Gold Rush for guests aboard the scenic railway. You will be the face guests see and the voice they hear, delivering engaging presentations and assisting with onboard sales.

The role emphasizes knowledge growth, teamwork, and exceptional guest service, with employee housing and performance-based incentives. Training is provided.

Qualifications

• Exceptional interpersonal skills for diverse audiences.
• Creative and dynamic presentation skills; both in person and over a microphone.
• The ability to make independent, resourceful decisions.
• Collaborative approach and attitude.
• Problem solving skills, including poise in stressful or emergent situations.
• Guest focused attitude.
• Strong work ethic.
• Ability to present, promote & sell souvenir items on board.
• Valid Driver’s License Required.

Responsibilities

• Share the history of White Pass & Yukon Route and Klondike for guests.
• Deliver engaging presentations in person and over a microphone.
• Promote and sell souvenir items on board.
• Be the face guests see and the voice they hear on the scenic railway.
• Support teammates and contribute to a positive, high-energy guest experience.

Skills

Interpersonal skills

Presentation skills

Decision making

Collaborative attitude

Problem solving

Guest focus

Strong work ethic

Sell souvenirs on board

Driver's license

Job description

Being a tour guide on the White Pass & Yukon Route offers exciting opportunities to share the incredible history of our railroad as well as the Klondike Gold Rush. You will be the face guests see and the voice they hear on the scenic railway of the world!

Tour Guides/Passenger Agents will be thought of as experts in relation to their knowledge of White Pass and Klondike history. It is each guide’s responsibility to enhance their own knowledge and support their teammates in the pursuit of furthering their understanding.

We offer competitive pay, employee housing, and performance-based incentives.

Skills / requirements:

• Exceptional interpersonal skills for diverse audiences
• Creative and dynamic presentation skills; both in person and over a microphone
• The ability to make independent, resourceful decisions
• Collaborative approach and attitude
• Problem solving skills, including poise in stressful or emergent situations
• Guest focused attitude
• Strong work ethic
• Ability to present, promote & sell souvenir items on board
• Valid Driver’s License Required

Is being a tour guide right for you?

• Will I like being in a guest facing job where I am constantly “on stage”?
• Can I commit to being available for the entire season?
• How well will I adapt to working every day with limited time to myself?
• Does working in a high-energy, fast-paced job in a beautiful but small and fairly isolated Alaskan community excite me?
• Can I be flexible with my personal schedule?

We are always looking for talented guides. Our operating season is the end of April to mid-October**. Our hiring starts at the beginning of the year and is finalized by the end of March. Selected candidates start our season at the end of April. Candidates spend about 2 weeks in training both in a classroom setting and onboard our trains.

**Please note that hiring preference will be given to those applicants that can commit to the full operating season from April 26 – October 1, 2023.**