Tour Guide, Oceanside Harbor

Travel Leisure Resort Development Inc; Oceanside (CA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a Tour Guide in Oceanside, CA. You will be the first contact for guests and owners, ensuring a welcoming arrival and professional hospitality experience. Responsibilities include verifying identities, preparing presentation spaces, and guiding guests to licensed agents for presentations.

On-site role with a focus on guest service, CRM upkeep, and compliance training. Training includes California Real Estate licensing assistance, with an hourly rate of $16.90.

Qualifications

• High School Diploma or equivalent required.
• Willingness to obtain California Real Estate License within six months; company supports licensing.
• Customer service, hospitality or guest-facing experience preferred.
• Experience with computers, tablets and digital apps.
• Professional presence and strong guest relations skills.
• Education requirement may be substituted if legally required.

Responsibilities

• Welcome guests and owners with a warm, professional experience.
• Verify guest identities and confirm scheduled presentations.
• Maintain accurate guest information in the CRM.
• Prepare presentation areas and AV materials.
• Provide information about resort amenities and local attractions.
• Coordinate handoff to licensed Real Estate Agents for presentations.
• Complete administrative tasks, required documentation, and training.
• Support daily operations and additional duties as assigned.

Skills

Customer service

Hospitality

Guest-facing experience

Digital tools

Education

High School Diploma or equivalent

Willingness to obtain CA Real Estate License (6 months)

Tools

CRM system

Job description

Tour Guide

This role serves as the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality.

How You'll Shine

• Welcome guests and owners with a warm, professional, and hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records within the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information regarding resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Compliance Requirements

• Discussing pricing, financing options, maintenance fees, investment values, or other sales-related information is prohibited.
• Explaining or interpreting contracts or legal documents is prohibited.
• Answering detailed questions regarding property availability, inventory, or unit values is prohibited.
• Encouraging, influencing, or participating in purchasing decisions is prohibited.

What You'll Bring

• High School Diploma or equivalent required.
• Willingness and ability to obtain a California Real Estate License within six months of hire. Travel + Leisure Co. provides pre‑licensing education and subsidizes the licensing process.
• Customer service, hospitality, retail, or other guest‑facing experience preferred.
• Experience using computers, tablets, and digital business applications.
• Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.
• Experience will be accepted for the education requirement if there is a legal requirement.

Training & Career Path

Travel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre‑licensing coursework and examination fees. Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth within the organization.

Compensation

Hourly Rate: $16.90 per hour (Non‑Exempt). This position is eligible for flat‑rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values, in accordance with California Department of Real Estate regulations.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.