Tour Guide

Travel-Leisure-Co; San Diego (CA); On-site; USD 39,520 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Flexible spending accounts

Life and accident coverage

Employee Assistance Program

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering a portfolio of resort, travel club, and lifestyle brands.

The Tour Guide acts as the first contact, delivering a warm, hospitality-focused welcome and coordinating presentations for potential real estate sales, while complying with California DRE regulations that prohibit selling during this entry role. The role supports guest journeys by managing check-in, coordinating administrative tasks,

Qualifications

• Customer service, hospitality, retail, or other guest-facing experience preferred.
• Experience using computers, tablets, and digital business applications.

Responsibilities

• Welcome guests and owners with a warm, professional, and hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records within the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information regarding resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Skills

Customer service

Hospitality

Retail

Guest-facing experience

CRM systems

Education

High School Diploma or equivalent

Tools

CRM system

Computers/Tablets

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Tour GuideThe Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.How You'll ShineWelcome guests and owners with a warm, professional, and hospitality-focused experience.Verify guest identities and confirm scheduled presentation appointments.Maintain accurate guest information and records within the CRM system.Prepare presentation areas, including audio/visual equipment and presentation materials.Provide general information regarding resort amenities, services, and local attractions.Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.Complete administrative tasks, required documentation, compliance training, and team meetings.Support daily operations and perform additional responsibilities as assigned.Compliance RequirementsTo comply with California Department of Real Estate (DRE) regulations, associates in this role may not:Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.Explain or interpret contracts or legal documents.Answer detailed questions regarding property availability, inventory, or unit values.Encourage, influence, or participate in purchasing decisions.What You'll BringHigh School Diploma or equivalent required.Willingness and ability to obtain a California Real Estate License within six months of hire. Travel + Leisure Co. provides pre-licensing education and subsidizes the licensing process.Customer service, hospitality, retail, or other guest-facing experience preferred.Experience using computers, tablets, and digital business applications.Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.Unless there is a legal requirement, experience will be accepted for the education requirement.Training & Career PathTravel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees. Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth within the organization.CompensationHourly Rate: $19.00 per hour (Non-Exempt)This position is eligible for flat-rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values, in accordance with California Department of Real Estate regulations.**The target annual compensation for this role is $70,000 comprised of $19.00 hourly plus per transaction payouts and opportunity for a monthly transaction bonus. Top performers may earn up to $200,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be effected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityWish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identity theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)CompensationDuring the initial training period, the hourly wage is $19.00 plus commissions and bonuses. After the initial training period, the compensation is the state’s minimum wage per hour, plus commissions and bonuses.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.