Tour Guide Assistant

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 20,457 - 29,136; Part time

Job summary

Madison Square Garden Entertainment Corp. is hiring for a part-time seasonal position to assist with the daily operations of their All Access Tour. The role focuses on ensuring guest safety, organizing tour logistics, and enhancing the overall experience for visitors.

Ideal candidates will have a strong customer service background, excellent organizational skills, and the ability to adapt in a fast-paced environment. Responsibilities include setting up tour props and technology, guiding guests, and managing tour-related equipment.

The position offers a pay of $18 per hour, and MSG values diversity and equal employment opportunities.

Qualifications

• Experience in a guest-facing role with a strong focus on customer service and experience.
• Background in event ushering, guest relations, hospitality, or the service industry preferred.
• Availability to work at least 4 days per week, including weekends and holidays.

Responsibilities

• Assist tour guides throughout the tour route to ensure safety and security.
• Set up and break down tour props, technology stations, and check-in areas.
• Deliver exceptional experiences for guests, ensuring a memorable visit.

Skills

Customer service experience

Attention to detail

Organizational skills

Bilingual (preferred)

Job description

About MSG Entertainment

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who Are We Hiring?

Role

The primary function of this role is to assist with the daily operations of the Madison Square Garden All Access Tour while helping deliver a world-class guest experience. This individual will:

• Assist tour guides throughout the tour route.
• Ensure the safety, security, and organization of tour guests.
• Operate technology stations along the tour route.
• Set up and break down tour props and equipment.
• Serve as a brand ambassador for venue tours.
• Help create memorable and engaging experiences for guests.

What Will You Do?

• Set up and break down the check-in desk, waiting area, photo experience, and virtual reality stations (no prior VR experience required).
• Trail tours to ensure guests remain together and tours remain secure.
• Support tour guides by researching additional information and providing translations when needed.
• Welcome guests during check-in and collect demographic information.
• Serve as a brand ambassador on the arena plaza steps and in the box office lobby to encourage tour participation.
• Assist with the arrival and organization of large tour groups.
• Secure, monitor, and return tour-related equipment, including radios, keys, uniforms, lockers, and props.
• Conduct routine inspections of the tour route throughout the day.
• Collaborate effectively with team members across multiple departments.
• Participate in special projects and perform additional duties as assigned.
• Deliver exceptional experiences for guests, partners, and team members while adhering to appearance and presentation standards.

What Do You Need to Succeed?

• Experience in a guest-facing role with a strong focus on customer service and experience.
• Strong attention to detail and organizational skills.
• Background in event ushering, guest relations, hospitality, or the service industry preferred.
• Ability to adapt quickly to changing requests and priorities.
• High level of commitment, reliability, and flexibility.
• Availability to work at least 4 days per week, including Sundays and holidays as needed.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Flexibility to work weekends, evenings, nights, and holidays.
• Must be able to thrive in a fast-paced environment.
• This is a seasonal, part-time position.

Special Requirements

• Must be able to lift and carry equipment weighing up to 25 pounds.
• Must be able to operate virtual reality and other immersive technology (training provided; no prior experience required).
• Bilingual candidates are preferred.

Hourly Pay Range

$18—$18 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.