Seasonal Tour Guide

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 27,276 - 38,848; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is hiring a Seasonal Tour Guide to greet visitors and deliver a memorable Radio City experience.

You will lead a 60-minute behind-the-scenes walking tour of Radio City Music Hall, ensuring guest safety and a world-class introduction to our building, events, and operations. The role requires strong public speaking and customer service, ability to memorize a script, and flexibility to deliver 3–4 tours daily.

Qualifications

• Experience in a tour-related or entertainment industry preferred.
• Strong public speaking and communication skills required, with a focus on customer service.
• Preferred backgrounds include tour guide or experience in theater, performing arts, or communications.
• Excellent memorization and time management skills with enthusiastic delivery.
• Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
• Strong organizational skills for checking in groups and handling tickets.

Responsibilities

• Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
• Memorize a 20–25-page script and present it clearly, concisely, entertainingly.
• Conduct a minimum of 3–4 tours per day.
• Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas.
• Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
• Security, return, and proper use of equipment during tours.
• Interact and work collaboratively with other departments.
• Stay informed of company and team news and events.
• Participate in special projects and perform other duties as assigned.
• Provide exceptional experiences for guests, partners, and team members.

Skills

Public speaking

Customer service

Experience in tour/entertainment

Script memorization

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who Are We Hiring?

A Seasonal Tour Guide is often the first, and possibly only, contact that visitors from around the world will have with our building. The time spent with a Tour Guide will create the positive impression of our building, our events, our operation and the overall “Radio City Experience.” They will conduct a 60-minute behind-the-scenes walking tour of the building with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

What Will You Do?

• Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
• Memorize a 20–25-page script and present it in a clear, concise, informative, and entertaining way.
• Conduct a minimum of 3–4 tours per day.
• Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas of the venue.
• Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
• Secure, return, and properly use equipment such as radios, keys, uniforms, lockers, props, and technology during tours.
• Interact and work collaboratively with other departments.
• Stay informed of company and team news, as well as upcoming events.
• Participate in special projects and perform other duties as assigned.
• Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines while on-site.

Qualifications:

• Experience in a tour-related or entertainment industry preferred.
• Strong public speaking and communication skills required, with a focus on customer service.
• Preferred backgrounds include, but are not limited to, previous employment as a Tour Guide or experience in theater, performing arts, or communications.
• Excellent memorization and time management skills, with the ability to deliver presentations with energy and enthusiasm.
• Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
• Strong organizational skills, including the ability to check in groups and collect tickets as needed.

Special Requirements of the Job:

• This is a seasonal position scheduled for the duration of the Radio City Christmas Spectacular. Opportunities to transition into a regular part-time role may be available based on business needs and performance.
• Must be able to work in an environment with loud noises and constantly changing visuals.
• Must be able to lift up to 25 pounds and perform physical activities including standing for extended periods, walking long distances, bending, climbing stairs, and remaining in constant motion.
• Proficiency in a second language is a plus but not required.
• Must be available to work four days per week, including Sundays and holidays as needed.
• This is a seasonal role; opportunities for longer-term part-time employment may be available upon conclusion of the season.

Pay Range

$24 — $24 USD

Hourly Pay Range

$24 — $24 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.