Tour Guide Assistant

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 20,457 - 29,136; Part time

Job summary

MSG Entertainment Holdings, LLC is hiring for a seasonal part-time position to assist with daily operations of the Madison Square Garden All Access Tour in New York. The role involves ensuring a world-class guest experience by supporting tour guides and managing tour-related equipment.

The ideal candidate has strong customer service skills, attention to detail, and the ability to adapt quickly to changing priorities. Availability to work at least 4 days per week, including weekends and holidays, is required.

Qualifications

• Experience in a guest-facing role with strong customer service focus.
• Ability to work under pressure and manage multiple tasks.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist with daily operations of the tour.
• Set up and break down check-in desk and VR stations.
• Welcome guests and collect demographic information.

Skills

Customer service

Attention to detail

Organizational skills

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who Are We Hiring?

The primary function of this role is to assist with the daily operations of the Madison Square Garden All Access Tour while helping deliver a world-class guest experience. This individual will:

• Assist tour guides throughout the tour route.
• Ensure the safety, security, and organization of tour guests.
• Operate technology stations along the tour route.
• Set up and break down tour props and equipment.
• Serve as a brand ambassador for venue tours.
• Help create memorable and engaging experiences for guests.

What Will You Do?

• Set up and break down the check-in desk, waiting area, photo experience, and virtual reality stations (no prior VR experience required).
• Trail tours to ensure guests remain together and tours remain secure.
• Support tour guides by researching additional information and providing translations when needed.
• Welcome guests during check-in and collect demographic information.
• Serve as a brand ambassador on the arena plaza steps and in the box office lobby to encourage tour participation.
• Assist with the arrival and organization of large tour groups.
• Secure, monitor, and return tour‑related equipment, including radios, keys, uniforms, lockers, and props.
• Conduct routine inspections of the tour route throughout the day.
• Collaborate effectively with team members across multiple departments.
• Participate in special projects and perform additional duties as assigned.
• Deliver exceptional experiences for guests, partners, and team members while adhering to appearance and presentation standards.

What Do You Need to Succeed?

• Experience in a guest-facing role with a strong focus on customer service and experience.
• Strong attention to detail and organizational skills.
• Background in event ushering, guest relations, hospitality, or the service industry preferred.
• Ability to adapt quickly to changing requests and priorities.
• High level of commitment, reliability, and flexibility.
• Availability to work at least 4 days per week, including Sundays and holidays as needed.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Flexibility to work weekends, evenings, nights, and holidays.
• Must be able to thrive in a fast‑paced environment.
• This is a seasonal, part‑time position.

Special Requirements

• Must be able to lift and carry equipment weighing up to 25 pounds.
• Must be able to operate virtual reality and other immersive technology (training provided; no prior experience required).
• Bilingual candidates are preferred.

Hourly Pay Range

$18 — $18 USD

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record of each employee’s sex and race or ethnicity, and that we invite employees to voluntarily self‑identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government. Submission of this information is voluntary and refusal to provide it will subject you to no adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes. If you choose not to self‑identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.