Tour Guide

Case; Cleveland (OH); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

On-campus employment

Flexible shifts

Professional development

Job summary

Case Western Reserve University is seeking current undergraduate students to serve as Tour Guides for prospective students, families, and visitors on campus. You will lead daily campus tours, participate in Open House and Admitted Student events, and provide information about academics and student life.

Shifts occur Monday through Friday mornings and afternoons with additional weekend slots; emphasis on creating an inclusive, welcoming experience while adhering to university policies.

Qualifications

• Current undergraduate Case Western Reserve student excited about the University and able to speak to the public.
• Role requires physical activity including leading the public around campus outdoors.
• Must be in good academic and judicial standing as a full‑time undergraduate student.

Responsibilities

• Lead daily campus tours for prospective students and families.
• Lead tours for special populations and groups (high schools, middle schools, community orgs).
• Communicate information about academics, student life, campus resources, and the student experience clearly.
• Create a welcoming, inclusive experience for prospective students, families, and visitors.
• Participate in Open House, Admitted Student, and other recruitment events.
• Attend tour guide meetings, training, and professional development.
• Maintain reliable attendance and punctuality for scheduled shifts.

Skills

Public speaking

Customer service

Interpersonal skills

Education

Undergraduate student

Job description

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)

Open Date

Oct 08, 2026

Deadline

Oct 25, 2026 at 11:59 PM Eastern Time

Description

The Office of Undergraduate Admission is seeking to hire current undergraduate Case Western Reserve University students to serve as ambassadors to prospective students, families and visitors.

Primary Responsibilities

Lead daily campus tours for prospective students and families.

Lead tours and/or visit experiences for special populations and groups, including high schools, middle schools, community-based organizations, and other educational partners.

Serve as a knowledgeable and enthusiastic ambassador for CWRU by accurately communicating information about academics, student life, campus resources, opportunities, and the student experience.

Create a welcoming, inclusive, and engaging experience for prospective students, families, and visitors.

Participate in Open House, Admitted Student, and other large-scale recruitment events.

Attend required Tour Guide meetings, training, and professional development.

Maintain reliable attendance and punctuality for scheduled shifts and required activities.

Work collaboratively with fellow Tour Guides, student leaders, and professional Admission staff.

Additional Responsibilities

Connect with prospective students through email and other approved communication channels to answer questions and share information about your major, student life, and the CWRU experience.

Provide administrative support to the Office of Undergraduate Admission, including front desk coverage, answering phones, office tasks, restocking supplies, and other duties as assigned.

Complete special assignments or projects that support the Visit Experience and Office of Undergraduate Admission.

Maintain confidentiality and follow University policies and procedures.

As CWRU student employees, Tour Guides are considered responsible employees under the Office of Title IX while employed by the University.

Other responsibilities include, but are not limited to:

Staffing our large Open House and Admitted Student events

Connecting with prospective students over email to provide more information about your major/ student life

Providing administrative support such as staffing the front desk, answering phones, office tasks, restocking supplies, etc.

Participate in meetings, workshops, and professional development opportunities.

As CWRU student employees, all tour guides are also considered responsible employees through the Office of Title IX while they are employed at the University.

This position starts at $13.44 per hour.

Qualifications

Current undergraduate Case Western Reserve student who is excited about the University and able to speak to the public. The role requires physical activity that includes leading the public around campus outdoors.

Must be a full‑time Case Western Reserve University undergraduate student and remain in good academic and judicial standing

Applicants cannot have an anticipated graduation date before December 2027.

Serve as a positive and professional representative of the university

Must be able to create an environment of welcome for all guests of the university

Tours occur daily. Students must be available to work during actual tour shifts. You do not need to be available every shift, but at least 2-3 each week.

Monday through Friday: 9:15 to 11:15 a.m. and 2:15 to 4:15 p.m.

We also have weekend shifts available, but we need to train during the week.

Application Process

This institution is using Interfolio's Faculty Search to conduct this search. Applicants to this position receive a free Dossier account and can send all application materials, including confidential letters of recommendation, free of charge.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email at [e-mail] . Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.