Client Service Manager I

Fairygodboss; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity, inclusion, and belonging

Continuous learning and development

Best-in-class benefits

Company-paid time off for volunteering

Job summary

Fairygodboss is hiring a Client Service Team Manager in Norfolk, Virginia. This role involves leading a team that addresses client challenges, ensuring quality service and operational efficiency. Candidates should have at least 5 years of client service experience and 3 years in a leadership role.

You’ll be part of an inclusive culture that supports career growth and personal well-being, with company-paid time off for community service and a strong commitment to diversity and ethics.

Qualifications

• 5+ years of client service experience.
• 3+ years of people leadership experience.
• Military experience valued for discipline and problem-solving.

Responsibilities

• Lead the team's daily activities and ensure quality standards.
• Coach and develop team members through training and evaluations.
• Manage escalations and resolve client issues effectively.
• Implement strategic goals and partner across the organization.

Skills

Client service experience

Leadership

Project management

Education

Military experience or equivalent practical experience

Job description

Client Service Team Manager

ADP is hiring a Client Service Team Manager. Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will lead a team that serves as ADP’s front-line for solving clients’ challenges — including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You’ll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.

Responsibilities

• Lead the Daily Activities of Your Team – Provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. Oversee standard process workflows, track productivity and performance standards, and analyze team statistics to prepare reports for leadership.
• Coach and Develop – Train and mentor team members, identify development needs, and coordinate additional training. Evaluate associates on performance, complete performance appraisals, and establish Individual Development Plans. Manage corrective action and performance improvement plans. Possess hire/fire authority in conjunction with Human Resources and may oversee Workforce Management, including scheduling and succession planning.
• Manage Escalations and Resolve Clients’ Issues – Manage escalated client issues and provide direction to your team. Use strong interpersonal skills and product knowledge to communicate with customers and represent the organization. Strive to exceed client expectations in every interaction and uphold the highest ethical standards, living ADP’s core value of "Integrity is Everything."
• Implement Strategic Goals and Partner Internally – Understand your Business Unit’s strategic goals and work to implement and achieve them. Function as a consultant and business partner to other groups within ADP, collaborating with peers to establish best practices. Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.

To Succeed in This Role – Required Qualifications

• At least five years of client service experience.
• At least three years of people leadership experience.
• A college degree is great but not required. If you don’t have a college degree, other acceptable experiences include military experience, which is highly valued for its discipline, commitment, and problem‑solving abilities.

Preferred Qualifications

• Certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

You’ll Love Working Here Because You Can

• Be Yourself – Work in a culture that values equity, inclusion, and belonging.
• Belong – Join one of our Business Resource Groups to connect globally with networks and allies.
• Grow Your Career – Thrive in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously Learn – Benefit from ongoing training, development, and mentorship opportunities.
• Be Your Healthiest – Access best‑in‑class benefits starting on Day 1.
• Focus on Your Mental Health and Well‑Being – A supportive environment that encourages self‑care and mutual support.
• Join a Company Committed to Giving Back – Contribute to communities and enjoy company-paid time off for volunteering.
• Get Paid to Pay It Forward – Recognize the value of community service rights (Company‑paid time off for volunteering for causes you care about).

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and qualified applicant merit.

Ethics at ADP

ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.