Team Lead

ADP; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP is seeking a Team Lead to guide and coach a payroll team, liaise with Client Service Managers, and serve as an escalation point for Payroll Specialists and Client Service Consultants. The role emphasizes leading client-facing service, resolving escalations, and delivering stellar payroll processing and customer satisfaction.

The Team Lead will influence tasks without direct reporting lines, mentor staff on product functionality, and ensure accurate payroll delivery while maintaining high

Qualifications

• 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Bonus points for payroll experience, technical knowledge, verbal and written communication, relationship building, and coaching.

Responsibilities

• Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients (functional responsibility).
• Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll (functional).
• Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle (functional).
• Influence task deliverables for team members without direct reporting relationships (leadership).
• Support the training and mentoring of Payroll Specialists on job requirements, product functionality and service delivery techniques (leadership).
• Build relationships of trust, respect and partnership with clients to retain their business (client service delivery).
• Attend and actively participate in client conference calls or onsite visits as required by management (client service delivery).

Job description

ADP is hiring a Team Lead. In this role, the Team Lead, under the guidance of a Client Service Manager/Payroll Manager, provides support and coaching to and serves as an escalation point to a team of Payroll Specialists and Client Service Consultants in servicing clients and processing client's payrolls. The Team Lead must be able to influence tasks and deliverables for team members without direct reporting relationships.

ADP is hiring a Team Lead. In this role, the Team Lead, under the guidance of a Client Service Manager/Payroll Manager, provides support and coaching to and serves as an escalation point to a team of Payroll Specialists and Client Service Consultants in servicing clients and processing client's payrolls. The Team Lead must be able to influence tasks and deliverables for team members without direct reporting relationships. The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product functionality, and payroll processing. The team lead coaches team members on the delivery of stellar service to build and improve client satisfaction and retention. To thrive in this role, you must be comfortable in a client facing role leading a team of payroll specialists as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What You'll Do

What you can expect on a typical day:

• Functional Responsibility
  • Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients
  • Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll
  • Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle
• Leadership
  • Influence task deliverables for team members without direct reporting relationships
  • Support the training and mentoring of Payroll Specialists' on job requirements, product functionality and service delivery techniques
• Client Service Delivery
  • Build relationships of trust, respect and partnership with clients and Client retain team by providing World Class Service
  • Attend and actively participate in client conference calls or onsite visits as required by management

Requirements

TO SUCCEED IN THIS ROLE:

• 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus Point For These Preferred Qualifications

• Payroll experience desirable.
• Technical Knowledge
• Verbal and Written Communication
• Relationship Building
• Coaching

You’ll Love Working Here Because You Can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.