TotalCare Center Manager: PPE Ops & Sales Lead

LION TotalCare, Inc.; Wilmington (DE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Vision care benefits

Life & Disability Insurance

401K Plan

Education Reimbursement Program

Company Events and More

Job summary

LION TotalCare, Inc. is seeking a TotalCare Center Manager to lead the Wilmington facility that cleans PPE gear for Firefighters and First Responders. You will oversee daily operations, ensure quality, and coordinate a responsive sales program.

Responsibilities include managing staff, maintaining NFPA-standard compliance, scheduling pickups/deliveries, and driving customer satisfaction. This on-site role requires strong leadership and organizational skills.

Qualifications

• Associates degree preferred, will accept relevant industry experience in lieu of degree.
• Experience in computerized warehouse, industrial laundry and/or product maintenance environments.
• Experience with MS Office and ERP systems such as Oracle or SAP is a strong asset.
• Experience managing sales representatives is a bonus.
• Effective verbal and written communication skills are essential.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving abilities.
• Positive attitude and ability to work well in a team.
• Self-motivation and organization are valued.

Responsibilities

• Manage the daily operations and sales of the facility with a focus on quality and customer service.
• Ensure operational compliance with established procedures and NFPA standards.
• Efficiently maintain pickup and delivery schedules.
• Hire, train and manage onsite staff.
• Manage the facility's financials and assist with sales planning.
• Keep computer systems and facility equipment operational.
• Resolve customer problems and provide service to fire departments as needed.
• Serve as local safety lead: enforce health/safety regs, provide training, conduct safety meetings.
• Monitor workflow to identify more efficient operating methods.
• Maintain and update procedure documents.
• Perform other duties as needed.

Skills

Microsoft Office

ERP systems (Oracle/SAP)

Sales team management

Effective communication

Analytical problem-solving

Team collaboration

Self-motivated and organized

Education

Associate Degree in Business or related field

Job description

LION TotalCare, Inc. is seeking a TotalCare Center Manager to lead the Wilmington facility that cleans PPE gear for Firefighters and First Responders. You will oversee daily operations, ensure quality, and coordinate a responsive sales program.

Responsibilities include managing staff, maintaining NFPA-standard compliance, scheduling pickups/deliveries, and driving customer satisfaction. This on-site role requires strong leadership and organizational skills.