TotalCare Center Manager - New York

LION TotalCare, Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Vision Care Benefits

Life & Disability Insurance

401K Plan

Education Reimbursement Program

Company Events and More!

Job summary

LION TotalCare, Inc. in Bronx, NY, is seeking a TotalCare Center Manager to run daily operations and lead the sales team for PPE cleaning and maintenance. The role focuses on quality service, NFPA compliance, and customer satisfaction.

You will hire and train staff, manage finances and scheduling, and ensure equipment and systems stay operational. Hours are Mon-Fri 7:00 am–3:30 pm with overtime as needed; annual compensation ranges from $80,000 to $100,000.

Qualifications

• Associate degree preferred; industry experience acceptable.
• Experience with ERP systems like Oracle or SAP is a plus.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Manage daily operations and sales for the TotalCare facility.
• Ensure NFPA compliance and safety standards.
• Oversee scheduling, hiring, training, and staff management.
• Manage finances and assist with sales planning.
• Maintain equipment and reporting to fire departments.

Skills

Operations management

Team leadership

Sales planning

Customer service

Safety leadership

Quality assurance

Inventory & logistics

Education

Associate Degree in Business

Tools

Microsoft Office

ERP systems (Oracle or SAP)

Job description

Looking for a job with a purpose? Want to make a real difference in the world?

LION TotalCare is the leader in Firefighter PPE cleaning and repair maintenance. Our NFPA-certified services help enhance firefighter safety and save Fire Departments money by extending the life of their PPE.

Join us to help protect our Firefighters!

Benefits of Working with Us!

• Vision Care Benefits
• Life & Disability Insurance
• 401K Plan
• Education Reimbursement Program
• Company Events and More!

LION is an international company that operates in three markets: the emergency services, military and civilian agency uniforms, and personal equipment markets. LION serves a global customer base of fire departments, military installations, institutions, corporate organizations, and training companies from multiple offices around the world.

The TotalCare Center Manager is responsible for managing the daily operations and sales team of the TotalCare facility that cleans PPE gear for Firefighters and First Responders. You will provide contractual maintenance service, item tracking, and reporting to fire departments. You will be responsible for ensuring high levels of customer satisfaction, efficient service delivery, and maintaining high-quality standards.

Location: 703 East 134st,Bronx, NY, 10454

Hours: Monday to Friday 7:00 am - 3:30 pm. Must be flexible and willing to work overtime when needed to meet client needs.

Reports to: VP, TotalCare

Annual Compensation: $80,000 - $100,000

ESSENTIAL FUNCTIONS:

• Manage the daily operations and sales of the facility with a focus on quality and customer service.
• Ensure operational compliance with established procedures and applicable NFPA standards.
• Efficiently maintain pickup and delivery schedule.
• Hire, train and manage the onsite staff.
• Manage the financials and assist with sales planning for the facility.
• Ensure computer systems and facility equipment remain operational.
• Resolve customer problems and provide customer service to all fire departments when needed.
• Function as the local safety leader to include: ensuring health and safety regulations are observed, provide safety training to employees, safety audits and conducting safety meetings.
• Monitor and evaluate the workflow to identify more efficient methods of operation.
• Maintain and update procedure documents.
• Other duties as needed.

EDUCATION & EXPERIENCE:

• Associate Degree in Business or a related field is preferred but will accept relative industry experience in lieu of degree.
• Experience within a computerized warehouse, industrial laundry and/or product maintenance environment.
• Experience with Microsoft Office applications and ERP systems such as Oracle or SAP considered a huge asset.
• Experience managing sales representatives a bonus.
• Effective communicator, both verbal and written
• Ability to work in a fast-paced, time-sensitive environment and to meet all deadlines
• Strong analytical and problem-solving skills.
• Positive attitude and demonstrated ability to work well with a team.
• Self-motivated and organized.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events.
• Hearing and vision required to be within normal ranges with or without correction
• May be required at times to perform light lifting and carrying (30 lbs) and up to 8 hours a day on standing/walking/ driving.
• Required to operate traditional office equipment including computers, copiers, telephones.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.