Total Rewards & Employee Experience Program Manager

GLOBAL ASU Prep Global; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

ASU Prep is expanding its Total Rewards & Employee Experience program. The Program Manager leads the design, implementation, and continuous improvement of benefits, leave, accommodations, recognition, wellbeing, and compensation initiatives.

This role works across departments and with external partners, driving decisions with data while advising rather than supervising. Success requires strong analytical thinking, project management, and stakeholder collaboration, with 5–7 years in total

Qualifications

• Bachelor's degree required. Certifications preferred (CEBS, SHRM-CP, SHRM-SCP, PHR, SPHR, CCP).
• 5-7 years of progressive experience in total rewards, benefits, compensation, or related HR functions.
• Experience administering benefits, retirement plans, leaves of absence, and wellness programs.
• Experience with compensation processes, benchmarking, and pay practices.

Responsibilities

• Lead total rewards and employee experience programs aligned with goals.
• Act as SME for benefits, leave, accommodations, engagement, and related programs.
• Manage enterprise-wide projects from planning to evaluation.
• Analyze data and feedback to drive improvements.
• Partner with leaders and vendors to deliver effective programs.

Skills

Analytical skills

Project management

Communication skills

Stakeholder management

Education

Bachelor's degree in Human Resources, Business Administration, Public Administration, or related field

Professional certifications such as CEBS, SHRM-CP, SHRM-SCP, PHR, SPHR, CCP, or related certifications

Job description

Salary Range:

$65,000.00 - $74,500.00 USD annually.

As part of Arizona State University's charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Total Rewards & Employee Experience Program Manager leads the design, implementation, and continuous improvement of programs that support employee wellbeing, engagement, and the overall employee experience. This role is responsible for managing key total rewards programs, including benefits, leave and accommodations, recognition, wellbeing, and compensation-related initiatives. Working across departments and with external partners, the Program Manager drives strategic projects, leverages data to inform decisions, and ensures programs are compliant, effective, and aligned with organizational goals. This position serves as a trusted advisor and subject matter expert, influencing outcomes through collaboration and program leadership rather than direct supervision.

Success in this role requires a balance of operational excellence, analytical thinking, customer service, and a commitment to creating exceptional employee experiences throughout the employee lifecycle.

QUALIFICATIONS:

• Bachelor's degree in Human Resources, Business Administration, Public Administration, or related field is required. Professional certifications such as CEBS, SHRM-CP, SHRM-SCP, PHR, SPHR, CCP, or related certifications, preferred.
• 5-7 years of progressive experience in total rewards, benefits administration, compensation, employee experience, or related human resources functions.
• Demonstrated experience administering employee benefits, retirement plans, leaves of absence, accommodations, and employee wellness programs.
• Experience supporting compensation processes such as annual merit reviews, salary benchmarking, salary administration, or pay practices.
• Experience managing vendor relationships and working with insurance carriers, brokers, third-party administrators, and leave management providers.
• Strong analytical, project management, communication, and stakeholder partnership skills.
• Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.
• Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.

DUTIES AND RESPONSIBILITIES

Essential Functions:

• Lead and manage total rewards and employee experience programs that support organizational goals and employee wellbeing.
• Serve as the subject matter expert for benefits, leave, accommodations, engagement, and related workforce programs.
• Manage enterprise-wide projects and initiatives from planning through implementation and evaluation.
• Analyze program, workforce, and employee feedback data to develop recommendations and drive continuous improvement.
• Build strong partnerships with leaders, stakeholders, and vendors to deliver effective and impactful employee programs.

Total Rewards Program Management

• Lead the administration, evaluation, and continuous improvement of employee benefits, retirement, recognition, wellbeing, and voluntary benefit programs.
• Manage annual open enrollment planning, implementation, communications, and vendor coordination.
• Develop recommendations to enhance employee value propositions and support attraction and retention efforts.
• Monitor program utilization, trends, and outcomes to inform strategic decision-making.

Leave, Accommodations, and Compliance

• Oversee organizational leave of absence and accommodation programs in partnership with internal stakeholders and third-party administrators.
• Serve as a subject matter expert on leave, accommodation, and related compliance requirements.
• Ensure compliance with applicable federal, state, and local employment laws and regulations.
• Develop and maintain program processes, resources, communications, and reporting.
• Identify and implement process improvements that enhance employee support and operational efficiency.

Employee Experience and Engagement

• Support employee wellbeing initiatives that promote physical, emotional, social, and financial wellbeing.
• Support organizational action planning efforts related to employee engagement and employee experience initiatives.
• Support the administration and optimization of employee listening programs, including Peakon surveys and other employee feedback mechanisms.

Onboarding, Communications, and Education

• Lead the total rewards and benefits components of new employee orientation and onboarding programs.
• Develop and maintain employee-facing resources, FAQs, benefits guides, webpages, training materials, and communication campaigns.
• Facilitate educational sess