Total Rewards Benefits Operations Specialist

ProPivotal; Boston (MA); Hybrid; USD 40,000 - 57,000; Full time

Job summary

ProPivotal in Boston is seeking an HR Benefits Support professional to provide hands-on benefits operations during Open Enrollment and year end. This role is ideal for someone with foundational HR or benefits experience who is accurate and proactive.

Work 40 hours weekly in a hybrid model (2 days on site, 3 days remote) with on-site options in Boston or Hingham. Compensation is $35/hour (W2) through February 2027, with a focus on benefits processing and data accuracy.

Qualifications

• 2+ years of HR benefits support or benefits administration experience.
• Foundational benefits knowledge and comfort answering questions without escalating everything.
• Strong attention to detail and a clear quality control process to check your work.
• Strong Excel skills, including pivot tables and VLOOKUPs.

Responsibilities

• Answer benefits questions from employees and retirees via email and phone.
• Support a shared HR inbox with Tier 2 benefits inquiries.
• Review benefit changes submitted in Workday and confirm eligibility and plan rules.
• Process monthly benefits invoices and help resolve discrepancies with vendors.
• Perform Excel based audits and administrative data work.
• Format and manipulate spreadsheets before sending information to Payroll or other partners.
• Assist with Workday Benefits and Open Enrollment testing.
• Validate rates, eligibility rules, and election behavior during UAT.
• Update and format Summary Plan Descriptions and related benefits documents.
• Use existing FAQs and templates for common questions, and know when to research or escalation.

Skills

Benefits knowledge

Attention to detail

Excel pivot tables

VLOOKUPs

Communication

Tools

Workday Benefits

Job description

ProPivotal in Boston is seeking an HR Benefits Support professional to provide hands-on benefits operations during Open Enrollment and year end. This role is ideal for someone with foundational HR or benefits experience who is accurate and proactive.

Work 40 hours weekly in a hybrid model (2 days on site, 3 days remote) with on-site options in Boston or Hingham. Compensation is $35/hour (W2) through February 2027, with a focus on benefits processing and data accuracy.