Total Rewards Analyst (Americas)

KnowBe4; United States; On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Monthly bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification bonuses

Job summary

KnowBe4, United States, seeks a detail-oriented Total Rewards Analyst to support benefits and compensation for the Americas. You’ll partner with the global team to ensure US, Canada, and Latin America employees receive accurate, timely, and compliant support across time zones.

The role blends strong analytics with service orientation, handling enrollment, pensions, invoices, and communications, while navigating multi-country benefits complexities and Workday tasks.

Qualifications

• 3+ years of Total Rewards/HR/Benefits/Compensation administration, multi-country/Americas programs.
• Proficient in Microsoft Excel; HRIS experience (Workday preferred).
• Detail-oriented with ability to handle confidential data.
• Strong written and verbal communication; able to explain benefits clearly.
• Able to manage multiple priorities in a fast-paced global org.
• Willing to overlap with Canada/Latin America/US time zones.
• Advanced Excel (pivot tables, VLOOKUP/XLOOKUP, formulas).
• HRIS Proficiency
• Critical Thinking
• Attention to Detail & Accuracy
• Multi-Country Benefits Knowledge
• Vendor & Broker Management
• Confidentiality & Judgment
• Project & Time Management
• Cross-Cultural & Cross-Time-Zone Collaboration
• Problem-Solving

Responsibilities

• Manage benefits renewal across Americas with brokers, vendors, and stakeholders.
• Administer benefits enrollment and new hire elections across countries.
• Review, reconcile, and process vendor invoices; resolve discrepancies.
• Support pension/retirement programs, enrollments, and vendor coordination.
• Draft and distribute benefits communications to employees and managers.
• Ensure compliance with local benefits regulations and reporting.
• Assist wellness initiatives and act as frontline for benefit inquiries and Workday tasks.
• Manage Leave of Absence processes with HR and payroll coordination.
• Support market adjustments, merit increases, and annual bonus processes.
• Provide coaching to managers on compensation tools and guidelines.
• Perform Workday approvals and maintain data integrity across compensation records.
• Support AwardCo recognition platform and salary survey participation.

Skills

Advanced Excel

HRIS

Data Analysis

Communication

Time Management

Confidentiality

Cross-Cultural Collaboration

Vendor Management

Problem-Solving

Multi-Country Benefits

Multi-Time-Zone Collaboration

Attention to Detail

Project Management

Tools

Workday

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Remote positions open to the US only.

The Opportunity

A detail-oriented and proactive Total Rewards Analyst who supports benefits and compensation programs across our Americas region. Based in the United States, this role partners closely with our broader global Total Rewards team to ensure employees across the US, Canada, and Latin America receive accurate, timely, and compliant benefits and compensation support. This position requires flexibility to work across time zones to effectively collaborate with Americas stakeholders and the broader global Total Rewards function.

This employee combines strong analytical skills with a service-oriented mindset, is comfortable navigating multi-country benefits complexity, and can manage competing priorities in a fast-paced, global environment.

What You'll Do

Benefits Administration

• Manage the benefits renewal process across Americas countries, coordinating with brokers, vendors, and internal stakeholders.
• Administer benefits enrollment and setup for new hires, ensuring accurate and timely elections across all supported countries.
• Review, reconcile, and process vendor and carrier invoices, resolving discrepancies as needed.
• Support administration of pension and retirement programs, including contributions, enrollments, and vendor coordination.
• Draft and distribute clear benefits communications to employees, managers, and HR partners.
• Monitor and support compliance with local benefits regulations and reporting requirements across Americas jurisdictions.
• Assist with the coordination and promotion of wellness programs and initiatives.
• Serve as a front-line resource for benefit inquiries, employee emails, and Workday tasks, ensuring timely resolution and escalation where appropriate.
• Manage the Leave of Absence processes, including tracking, documentation, and coordination with HR and payroll.

Compensation Support

• Support execution of the market adjustments/promotion process, including data preparation and coordination with regional HR.
• Assist with administration of the annual merit increase cycle, including data validation, calculations, and communications.
• Support the annual bonus process, including eligibility checks, calculations, and reporting.
• Provide coaching support to managers on compensation-related questions, tools, and guidelines.
• Perform Workday approvals and ensure ongoing data integrity across compensation-related records and transactions.
• Support administration of the AwardCo recognition platform for the Americas region.
• Coordinate salary survey participation, including data submission and vendor coordination.

Minimum Qualifications

• 3+ years of experience in Total Rewards, HR, Benefits, or Compensation administration, ideally with exposure to multi-country/Americas programs.
• Strong proficiency in Microsoft Excel; experience working with HRIS platforms (Workday preferred).
• Excellent attention to detail and ability to manage sensitive, confidential data.
• Strong written and verbal communication skills, with the ability to explain benefits and compensation concepts clearly to employees and managers.
• Ability to manage multiple priorities and deadlines in a fast-paced, global organization.
• Comfortable working flexible hours to overlap with Canada, Latin America, and US time zones as needed.
• Advanced Data Analysis & Excel: Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)
• HRIS Proficiency
• Critical Thinking
• Attention to Detail & Accuracy
• Multi-Country Benefits Knowledge
• Vendor & Broker Management
• Confidentiality & Judgment
• Project & Time Management
• Cross-Cultural & Cross-Time-Zone Collaboration
• Problem-Solving

The compensation for this position ranges from $95,000 - $115,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 11/10/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.