Total Loss Operations Lead

GoAuto Insurance; Baton Rouge (LA); On-site; USD 75,000 - 110,000; Full time

Job summary

GoAuto Insurance in Baton Rouge is seeking an experienced Total Loss Manager to oversee the Total Loss Unit. You will supervise a 5–7 member team, ensure timely and accurate claim resolutions, and maintain compliance with state regulations and company guidelines.

You will guide vehicle valuations, salvage processes, and settlements, collaborate with vendors, and drive quality and customer service while implementing process improvements for efficiency.

Qualifications

• 3–5 years of experience handling automobile total loss claims and supervision.
• Strong knowledge of vehicle valuations and salvage processes.
• Familiarity with state-specific regulatory requirements for total loss claims.

Responsibilities

• Directly supervise and develop a team of 5–7 total loss employees.
• Oversee daily workflow, claim assignments, and team performance.
• Review files for quality control, accuracy, and compliance with standards.
• Guide vehicle valuations, settlements, and salvage procedures.

Skills

Team leadership

Total loss claims

Regulatory compliance

Vehicle valuations

Vendor management

Education

5+ years total loss claims experience

Tools

Claims software

Vehicle valuation systems

Job description

GoAuto Insurance in Baton Rouge is seeking an experienced Total Loss Manager to oversee the Total Loss Unit. You will supervise a 5–7 member team, ensure timely and accurate claim resolutions, and maintain compliance with state regulations and company guidelines.

You will guide vehicle valuations, salvage processes, and settlements, collaborate with vendors, and drive quality and customer service while implementing process improvements for efficiency.