Top-Pay Service Advisor | Growth & Customer Impact

Martin Automotive Group; Cleveland Heights (OH); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Top pay

Growth potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid holidays

Weekly pay

Résumé du poste

Martin Automotive Group is seeking a Service Advisor for our Toyota Cleveland Heights location. You will greet customers, collect vehicle information, and clearly report symptoms to guide maintenance decisions.

Responsibilities include preparing estimates, tracking progress, explaining work and charges, and ensuring invoices match performed repairs. Ideal candidates have 2–3 years dealership experience and familiarity with Dealertrack or Xtime preferred.

Qualifications

• 2-3 years experience in a dealership environment.
• High school diploma or GED.
• Proven record of achieving exceptional Customer Satisfaction.
• Above average energy level.

Responsabilités

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Connaissances

Customer service

Communication

Attention to detail

Dealership experience

Formation

High school diploma

Outils

Dealertrack

Xtime

Description du poste

Martin Automotive Group is seeking a Service Advisor for our Toyota Cleveland Heights location. You will greet customers, collect vehicle information, and clearly report symptoms to guide maintenance decisions.

Responsibilities include preparing estimates, tracking progress, explaining work and charges, and ensuring invoices match performed repairs. Ideal candidates have 2–3 years dealership experience and familiarity with Dealertrack or Xtime preferred.