Top-Earning Automotive Service Advisor

Gee Automotive Companies; Hillsboro (OR); On-site; USD 56,000 - 89,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Telehealth

Disability Insurance

Pet Insurance

401(k) with Company Match

Paid Time Off

Employee Discounts

Job summary

Tonkin Hillsboro Chevrolet in Hillsboro, OR is seeking an experienced Service Advisor who thrives on delivering outstanding customer service and building long-term relationships. You will greet customers, document issues, and propose maintenance and repair services in line with manufacturer guidelines.

In a high-volume, supportive environment, you will prepare estimates, coordinate with technicians, keep customers informed, and help achieve service goals.

Qualifications

• Automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency.
• Strong organizational and follow-up skills.
• Ability to build trust and rapport with customers.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on customer needs and manufacturer guidelines.
• Prepare estimates and explain repair recommendations clearly.
• Coordinate with technicians to ensure timely and accurate repairs.
• Keep customers informed throughout the repair process.
• Review completed work and invoices with customers.
• Maintain strong customer satisfaction scores and retention.
• Follow dealership processes and manufacturer standards.
• Assist in achieving department sales and service goals.

Skills

Customer service

Communication

Multitasking

Computer literacy

Organization

Rapport building

Professional appearance

Job description

Tonkin Hillsboro Chevrolet in Hillsboro, OR is seeking an experienced Service Advisor who thrives on delivering outstanding customer service and building long-term relationships. You will greet customers, document issues, and propose maintenance and repair services in line with manufacturer guidelines.

In a high-volume, supportive environment, you will prepare estimates, coordinate with technicians, keep customers informed, and help achieve service goals.