Tools & Automation Developer - Customer Support

Drive Capital; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Drive Capital is seeking a Tools & Automation Developer in RTP, North Carolina. The role focuses on developing individual automation solutions that streamline customer success processes and enhance overall experience.

The ideal candidate should have 3-5 years of experience in automation engineering, technical proficiency in Python and Bash, and strong analytical skills. U.S. citizenship is required for this position.

Qualifications

• 3-5 years of experience in automation engineering, preferably in a customer success environment.

Responsibilities

• Design, develop, and deploy automated workflows.
• Identify opportunities for automation within processes.
• Provide technical support for automation tools.
• Analyze customer data for automation strategies.
• Collaborate with cross-functional teams for solutions.
• Create and maintain documentation for workflows.
• Train team members on automation tools.

Skills

Python

Bash

Django

Ansible

Puppet

Salesforce

Grafana

SQL

Data analysis

Communication skills

Problem-solving

Team player

Job description

Tools & Automation Developer - Customer Support

• Customer Support
• RTP, North Carolina
• Full-time
• ID: VDT27471

Description

We are seeking a proactive and detail-oriented Customer Success Tool & Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities

• Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
• Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
• Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
• Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
• Documentation: Create and maintain documentation for all automation processes and workflows.
• Training and Support: Train and support customer success team members on new automation tools and processes.

Technical Skills:

• Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
• Experience with automation tools, including Ansible and Puppet.
• Familiarity with CRM systems, specifically Salesforce.
• Knowledge of Grafana for data visualization and SQL.
• Analytical Skills: Strong data analysis skills and experience with data visualization tools.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts.
• Problem-Solving Skills: Strong analytical and problem‑solving abilities with a proactive approach to identifying and addressing issues.
• Team Player: Ability to work effectively in a collaborative team environment.

Qualifications

• Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.

Requirements

This position requires U.S. citizenship.