Tooling Support Consultant

AMADA; Schaumburg (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

AMADA in Schaumburg, IL seeks an engineering support professional to develop tooling solutions by analyzing customer requirements and drawings. You will use CAD to evaluate files and specify tooling, then use the CRM to expedite purchases while cooperating with Tooling Sales and Design Engineers.

Responsibilities include troubleshooting tooling configurations, documenting communications, and assisting engineers in delivering custom tooling solutions.

Qualifications

• Must be able to read and analyze blue prints and technical drawings.
• Proficiency with CAD software such as AutoCAD, SolidWorks or Pro-E.
• Strong computer skills: Windows, Excel, PowerPoint, Outlook.
• Ability to diagnose problems and work independently to resolve issues.
• Excellent verbal and written communication; bilingual preferred (Spanish/English).

Responsibilities

• Provide tooling solutions and recommendations by analyzing requirements.
• Evaluate application drawings using CAD software to specify tooling.
• Support customers with tooling products and applications issues.
• Expedite orders, quotations and related requests with engineers and sales.
• Document communications with customers and engineers in the internal system.

Skills

Blueprint reading

CAD proficiency

Technical documentation

Customer communication

Bilingual Spanish/English

Education

College degree preferable

High School Diploma + vocational diploma required

Tools

AutoCAD

SolidWorks

Pro/E

Job description

POSITION SUMMARY

Develop tooling solutions by carefully analyzing customers’ tooling requirements and conditions working closely with Tooling Sales and Tooling Design Engineers. Read and analyze blue prints and technical drawings to assist customers with punching and bending applications. Utilize CAD software to access and evaluate customer files in the process of specifying tooling. Once proper tooling has been specified, utilize CRM to expedite customer purchase.

PAY RATE

$20.00

ESSENTIAL FUNCTIONS

Provide tooling solutions and recommendations to customers by carefully analyzing requirements, specifications, and conditions. Perform thorough evaluation of application drawings (blue prints) by utilizing applicable CAD software. Assist customers in solving tooling issues: Provide technical support on tooling products and applications. Resolve tooling manufacturing / design issues. Troubleshoot tooling configuration and operation problems and present optimal tooling solutions. Work closely with a team of Engineers to develop custom Tooling Solutions geared towards specific applications. Provide detailed technical and product design specifications and requirements. Continuously promote and improve knowledge of Amada’s tooling products, sales and technical skills through participation in departmental training programs and meetings. Effectively utilize all available resources to promote and support Amada’s Tooling Products, and determine the most accurate resource to use in any given situation.

• Document and record communication details with customers, design/manufacturing engineers and sales engineers such as products desired, key issues and concerns addressed, solutions provided and etc within internal system.

Establish and maintain relationships with customers by effectively communication technical data in an accurate manner with tact and courtesy. Partner proactively with Tooling Sales Engineers to determine customers’ tooling needs and to provide application solutions.

• Expediate orders, quotations and related requests from customers and Tooling Sales Engineers received via telephone.

QUALIFICATIONS

• College degree preferable. A minimum of High School Diploma plus vocation diploma is required.

Must be able to read and analyze blue prints and technical drawings.

• Knowledge of AutoCAD, SolidWorks, Pro-E, or similar CAD applications is preferable.
• Solid understanding and skills of computer systems and applications (Windows, Excel, PowerPoint, Outlook).
• Strong ability to diagnose problems and work independently to resolve issues.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Strong Mathematical Skills are required.
• Must be able to speak and write clearly. Bilingual preferred (Spanish and English).

REPORTING RELATIONSHIP

Tooling Support Manager

SUBORDINATE STAFF

None

TRAVEL

Very little travel.

WORKING CONDITIONS

LIFTING: Average Weight: 50 lb. Frequency: Daily

EQUAL OPPORTUNITY

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.