Toll Systems Quality Assurance Specialist

Pennsylvania Turnpike Commission; City of Middletown (NY); Hybrid; USD 80,000 - 107,000; Full time

Benefits offered by this job

Flexible Work Options

Hybrid Work Option

Job summary

The Pennsylvania Turnpike Commission is seeking a Toll Systems Specialist with a strong Quality Assurance focus to support tolling technology. You’ll work across the SDLC reviewing requirements, developing testing strategies, and validating system functionality to ensure reliable toll operations.

You’ll analyze transaction data, coordinate tests with vendors and internal teams, and produce QA metrics and reports.

Qualifications

• Eight (8) years of experience in information technology, auditing, accounting, and/or business administration.
• Four (4) years of experience in information technology, auditing, accounting, and/or business administration AND a bachelor's degree in business administration, accounting, information technology, or related field.
• Possession of a valid driver's license. Must obtain and maintain a valid Pennsylvania driver's license within six (6) months of employment.

Responsibilities

• Lead quality assurance activities throughout the SDLC, from requirements and design through testing, deployment, and post-implementation validation.
• Develop and execute test plans, test cases, test scripts, acceptance criteria, and validation procedures designed to ensure toll systems meet established business, technical, operational, and performance requirements.
• Coordinate and perform functional, integration, regression, system, performance, and user acceptance testing across toll collection systems, interfaces, software, equipment, and related technology.
• Analyze transaction data, system reports, logs, images, and other technical information to identify anomalies, discrepancies, defects, and performance concerns.
• Use database queries and other analytical tools to validate transaction accuracy, data completeness, processing results, system interfaces, and business rules.
• Investigate and track system defects, participate in root-cause analysis, and verify corrective actions before issues are considered resolved.
• Audit and monitor toll system performance, identify recurring trends or quality concerns, and recommend opportunities for improvement.
• Participate in system deployment, commissioning, field validation, implementation testing, and post-deployment monitoring to confirm systems operate as intended.
• Work closely with vendors, consultants, contractors, system integrators, and internal stakeholders to coordinate testing and ensure solutions meet contractual, technical, and quality requirements.
• Review technical documentation, specifications, change requests, testing results, and acceptance requirements to make sure quality is built into projects - not added at the end.
• Develop reports, dashboards, charts, and other data visualizations to communicate QA results, performance trends, and areas of concern.
• Provide technical guidance, troubleshooting support, and training to stakeholders.
• Tolling is a live operational environment, this role may also participate in after-hours or on-call support for significant toll system events and investigations.

Skills

Quality assurance

System testing

Test planning

Requirements review

Data analysis

SQL/database queries

Transactional systems

Root-cause analysis

Vendor coordination

System deployments

Technical reporting

Education

Bachelor's degree (IT/Business)

Job description

Job Snapshot:

Posting Dates: October 26, 2026 - November 9, 2026

Employment Details: Non-Union; Salaried Exempt

Department: Toll Collection Operations; Quality Assurance Unit

Salary Grade: E-3

Salary Range: $80,122.59-$106,984.50

Work Location: Central Office Building, 700 S. Eisenhower Blvd, Middletown PA 17057

Work Schedule: Flexible Work Options

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options * such as:

• - Hybrid Work - combination of remote and in-person reporting
• - Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period.

The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as "America's First Superhighway"! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

About This Position

Help ensure the systems behind every toll transaction perform exactly as they should.

The Pennsylvania Turnpike Commission is looking for a Toll Systems Specialist with a strong Quality Assurance focus to support the technology that keeps our tolling operations moving. This position sits at the intersection of technology, data, operations, and quality. You’ll work throughout the System Development Life Cycle (SDLC) - reviewing requirements, developing and executing testing strategies, validating system functionality, analyzing transaction and performance data, investigating defects, and helping ensure new or enhanced tolling systems are ready for real-world operation.

If you have a sharp eye for detail, enjoy digging into complex systems, and are the type of person who wants to know why something happened - not just that it happened - this role offers the opportunity to make a direct impact on a large-scale, mission-critical tolling environment. Our tolling environment combines software, databases, transaction processing, system interfaces, hardware, field equipment, vendors, and live operations. You'll have the opportunity to follow a system or enhancement from requirements through implementation and see firsthand how your testing and analysis translate into operational performance. You'll also be working beyond simple pass/fail testing. The QA-focused version of this role emphasizes requirements traceability, defect management, corrective-action validation, quality metrics, continuous improvement, and formal system acceptance.

What You’ll Do

• - Lead quality assurance activities throughout the SDLC, from requirements and design through testing, deployment, and post-implementation validation.
• - Develop and execute test plans, test cases, test scripts, acceptance criteria, and validation procedures designed to ensure toll systems meet established business, technical, operational, and performance requirements.
• - Coordinate and perform functional, integration, regression, system, performance, and user acceptance testing across toll collection systems, interfaces, software, equipment, and related technology.
• - Analyze transaction data, system reports, logs, images, and other technical information to identify anomalies, discrepancies, defects, and performance concerns.
• - Use database queries and other analytical tools to validate transaction accuracy, data completeness, processing results, system interfaces, and business rules.
• - Investigate and track system defects, participate in root-cause analysis, and verify corrective actions before issues are considered resolved.
• - Audit and monitor toll system performance, identify recurring trends or quality concerns, and recommend opportunities for improvement.
• - Participate in system deployment, commissioning, field validation, implementation testing, and post-deployment monitoring to confirm systems operate as intended.
• - Work closely with vendors, consultants, contractors, system integrators, and internal stakeholders to coordinate testing and ensure solutions meet contractual, technical, and quality requirements.
• - Review technical documentation, specifications, change requests, testing results, and acceptance requirements to make sure quality is built into projects - not added at the end.
• - Develop reports, dashboards, charts, and other data visualizations to communicate QA results, performance trends, and areas of concern.
• - Provide technical guidance, troubleshooting support, and training to stakeholders.
• - Tolling is a live operational environment, this role may also participate in after-hours or on-call support for significant toll system events and investigations.

What We're Looking For

• - Quality assurance, auditing, information technology, or business systems
• - System or software testing and validation
• - Test planning and defect tracking
• - Reviewing technical or business requirements
• - Data analysis and identifying trends or anomalies
• - Database querying or SQL
• - Transaction-processing or other complex operational systems
• - Root-cause analysis and troubleshooting
• - Working with vendors, consultants, or technical project teams
• - Supporting system implementations, upgrades, or deployments
• - Translating technical findings into clear reports and recommendations

Minimum Qualifications - Quality Assurance

• - Eight (8) years of experience in information technology, auditing, accounting, and/or business administration. OR
• - Four (4) years of experience in information technology, auditing, accounting, and/or business administration AND a bachelor's degree in business administration, accounting, information technology, or related field.
• - Equivalent combination of education and/or experience may be accepted.
• - Possession of a valid driver's license. Must obtain and maintain a valid Pennsylvania driver's license within six (6) months of employment.

Competencies

• - Analytical Thinking
• - Attention to Detail
• - Innovation
• - Problem Solving/Analysis
• - Research Skills
• - Results Driven
• - Technical Innovation
• - Quality Control
• - Reliability
• - Teamwork Orientation
• - Time Management
• - Project Management

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.