Toledo Complex - Food & Beverage Manager

ASM Global; Toledo (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid vacation

Job summary

Legends Global’s Toledo Complex, including Huntington Center and Glass City Center, seeks a seasoned catering supervisor to manage event food service. You’ll oversee planning, service quality, budgeting, and upselling strategies, collaborating with sales and operations to deliver exceptional guest experiences.

Applicants should have four+ years in catering or food service, strong communication and organizational skills, and proficiency with Excel, Word, and Outlook.

Qualifications

• Four+ years in catering or food service required.
• Facility/industry experience preferred.
• ServSafe certification preferred.
• Proficient with Excel, Word, and Outlook.

Responsibilities

• Plan, coordinate, and execute catering services for events of all sizes.
• Manage staff and ensure high-quality food presentation and service.
• Assist catering sales and service personnel with sales strategies and problem solving.
• Prepare and execute contracts and ensure profitability of events.
• Produce sales reports and coordinate with operations and sales teams.

Skills

Communication

Organizational skills

Interpersonal skills

Multitasking

Attention to detail

Excel

Microsoft 365

Education

Minimum four years catering/food service experience

Tools

Excel

Word

Outlook

Catering software

Microsoft 365

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

THE ROLE

The Toledo Complex includes the Huntington Center and the Glass City Center, and this role provides support across both locations. Under the direction of the Director of Food and Beverage this individual is responsible for working in conjunction with other members of the events staff to oversee all food-service operations for events, ensuring smooth planning, excellent guest experience, and profitable outcomes in the Toledo Complex.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Planning, coordinating, and executing catering services for events of all sizes.
• Manage staff and ensure high-quality food presentation and service.
• Work with food and beverage team to manage the department budget.
• Assist catering sales and service personnel with sales / upselling strategies, service recovery, and problem solving, as needed.
• Carry out specific sales plan relating to events using support of advertising, as requested by the Director of Food and Beverage.
• Audit client accounts / profiles in property management system to ensure accuracy of information.
• Assist Director in ensuring sales policies are adhered to.
• Quote rates and food and beverage minimums or pricing estimates and assist with formal license agreements.
• Prepare and execute contracts.
• Drive strong partnership with operational departments and onsite DMO sales team.
• Uphold an active list of resources for client and internal operational use.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Thorough understanding of the menus and event offerings cost structure to meet profitability guidelines.
• Detail the Food and Beverage components for self-contracted programs and assigned accounts contracted.
• Produce required Banquet Event Orders and receive client approval.
• Send client pre-event information and follow-up information that affects booking.
• Work in tandem with Managers to handle pre-event client correspondence and meetings to detail the food and beverage components of assigned / contracted events.
• Coordinate menu tastings, as requested and applicable.
• Greet on-site client representative for all assigned events and provide proper introductions and turnovers to operations.
• Work in tandem with sales and events to organize client post-event meetings, as necessary, to gain required feedback.
• Create schedules to ensure enough staffing for events.
• Produce necessary sales reports and tracking metrics, as required.
• Work hands-on with the catering staff during events and any other tasks to ensure catered events are carried out smoothly and efficiently.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Minimum four (4) years Catering or Food Service experience required.

Facility/industry experience preferred.

Skills and Abilities Excellent communication, organizational and interpersonal skills required Ability to work evenings, weekends and holidays as needed ServSafe certification preferred Ability to prioritize multiple projects High aptitude for figures and advanced writing skills Professional presentation, appearance, and work ethic Experience working with Excel, Word, and Outlook Microsoft 365, preferred. Experience with Catering software used in F&B.

COMPENSATION

• Competitive salary to commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Toledo Complex Toledo, OH

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

LEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.