TOC Technician

Consumer-Cellular; Phoenix (AZ); Hybrid; USD 53,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) match

Paid Time Off

Holiday accrual

FSA

Job summary

Consumer Cellular is seeking a Technical Operations Center Technician for a full-time role. You will monitor network and security across internal and external environments, triage issues, and escalate to security engineers and network specialists.

This position requires residing within 50 miles of Scottsdale, AZ for hybrid or onsite work. Ideal candidate has 4+ years in IT, strong problem-solving, and clear communication, with familiarity with ticketing systems.

Qualifications

• 4+ years in a previous IT role.
• Advanced problem solving skills.
• Ability to communicate clearly verbally and in writing.
• Advanced understanding of networks and computer hardware.
• Previous help desk or IT ticketing experience a plus.
• Security Operations Center is staffed 24x7x365; night and/or weekend shifts required.
• Shift Timings: Sunday - Wednesday 9:00 pm to 7:00 am.

Responsibilities

• Monitor information on all network sites with the use of various monitoring tools.
• Monitor security tools for active alerts and work with corporate security to resolve them.
• Identify and resolve or elevate any possible outages or deterioration of components in the system.
• Act as first point of contact for incident and problem resolution.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communications status updates to all stakeholders.
• Maintain detailed logs and updated operational procedure documents.
• Open and track support tickets with external vendors including telco and network carriers.
• Monitor network security and report and document any potential breaches.

Skills

Network monitoring

Incident resolution

Troubleshooting

Communication skills

Night/weekend shifts

Education

High School diploma or GED

Tools

Technical certifications

Job description

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

Job Summary

Technical Operations Center Technician position is a full time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and elevate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Duties and Responsibilities

• Monitor information on all network sites with the use of various monitoring tools
• Monitor security tools for active alerts and work with corporate security to resolve them
• Identify and resolve or elevate any possible outages or deterioration of components in the system
• Act as first point of contact for incident and problem resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Ensure proper escalation to technology operations teams and local system technicians
• Coordinate communications status updates to all stakeholders
• Maintain detailed logs and updated operational procedure documents
• Open and track support tickets with external vendors including telco and network carriers
• Monitor network security and report and document any potential breaches

Job Qualifications

• High School diploma or GED is required.
• 4+ years in a previous IT role.
• Technical certifications a plus
• Computer literacy is a must
• Advanced problem solving skills
• Ability to communicate clearly verbally and in writing
• Advanced understanding of networks and computer hardware
• Previous help desk or IT ticketing experience a plus
• The Security Operations Center is staffed 24x7x365, and this position will require night and/or weekend shifts. We will train the right individuals who demonstrate a strong aptitude for learning and a desire to gain new skills.
  • Shift Timings: Sunday - Wednesday 9:00 pm to 7:00 am

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at [phone], and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $52,500
• Maximum Salary: $63,000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

United States-Arizona-Phoenix 17500 North Black Canyon Hwy 17500 North Black Canyon Hwy Phoenix 85053

Job

Information Technology

Schedule

Full-time

Travel

No

Job Posting

Aug 4, 2026

Unposting Date

Aug 12, 2026

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .