Receptionist

Consumer Cellular, Inc.

Scottsdale (AZ)

On-site

USD 42,000 - 53,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Consumer Cellular, Inc. in Scottsdale is seeking a Receptionist to greet guests, direct them where to go, and manage the phone with a professional and friendly demeanor.

This onsite role requires coordination with employees, customers, vendors, and partners; multitasking is essential for success in a fast-paced office environment.

Qualifications

1+ year experience in customer service/front desk or equivalent.
Strong verbal and written communication skills.
Ability to work independently.
High School Diploma or GED or higher.
Strong organizational skills and attention to detail.
Familiarity with MS Office programs (Word, Excel, Outlook, PowerPoint).
Screen and manage phone calls—internal and external.
Represent the company and department professionally at all times.

Responsibilities

Greet guests entering the building and direct them as needed.
Answer a multi-line phone system and route calls or take messages.
Maintain the building log of entrants and exiters.
Handle deliveries and mail using office systems and ensure timely distribution.
Serve as the face of the company and provide friendly service.
Coordinate employee events and site activities.
Schedule meetings with internal and external groups.
Keep reception area clean and organized; assist teammates as needed.
Manage weekly snack orders and office supplies inventory.

Skills

Customer service

Verbal communication

Written communication

Independent work

MS Office

Phone handling

Professional conduct

Education

High School Diploma or GED

Tools

MS Office

Job description

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

Job Summary

The Receptionist is responsible for greeting guests entering the building, directing them where they need to go and answering & managing the phone while maintaining a professional and friendly demeanor.

This position requires frequent communication and coordination with Consumer Cellular employees, other office staff in the headquarters building, customers, vendors, and business partners; multitasking skills are key.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ and is an ONSITE position

What You Will Do

Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them.
Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested.
Manage the building log of who is entering and exiting the building.
Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
Act as employee event coordinator for the site including helping with lunches, volunteer events, and other events.
Coordinate meetings with external or internal groups and PHX4 employees and leaders.
Maintain the reception area, keeping it clean and free of clutter.
Handle filing and data entry as requested.
Helping teammates as needed; this role will need to wear multiple hats depending on company need.
Place weekly snack order and resupply/check on a daily basis and periodically inventory kitchen and office supplies.
This position is required to be in the office.
Maintain confidentiality in all aspects of the position.

Minimum Qualifications (Education, Experience, Skills)

A minimum one (1) year experience in customer service front office work.
Strong verbal and written communication skills.
Ability to work independently.
High School Diploma or GED or higher.
Strong analytical experience and skills.
Excellent organizational skills and attention to detail.
Familiarity with MS Office programs (Word, Excel, Outlook, Powerpoint).
Screen and manage phones calls – internal and external.
Represent the company and the department in a professional manner at all times.

Physical Demands & Work Environment

The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually moderate.

Disclaimer

The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $42,000
Maximum Salary: $52,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period*
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.