TOC Operations Manager / Deputy Program Manager

ZipRecruiter; Bay St. Louis (MS); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in technology seeks a results-driven TOC Operations Manager / Deputy Program Manager to oversee large-scale IT initiatives in Mississippi. The ideal candidate will possess strong IT operations management and project management skills, along with the ability to liaise effectively between government stakeholders and project teams. This full-time position offers a comprehensive benefits package and a collaborative work environment that encourages growth and innovation.

Benefits

Comprehensive Medical, Dental, and Vision Plans

Life Insurance

Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)

401K Retirement Plan with employer match

Professional Development Training Reimbursement

Flexible/remote work schedules

Qualifications

• 10+ years of equivalent IT experience preferred.
• 5+ years of IT project management experience required.
• Experience in managing IT infrastructure and telecommunication operations.

Responsibilities

• Assist in managing day-to-day operations of the Task Order Control center.
• Lead project planning, resource allocation, and performance monitoring.
• Ensure compliance with federal policies and cybersecurity standards.

Skills

Leadership

Project Management

Communication

Interpersonal Skills

Organizational Skills

Education

Bachelor’s Degree in Information Technology or related field

Tools

PMP certification

CCNP

CCIE

MCITP/MCSE

CISSP

Job description

Job DescriptionJob Description

TOC Operations Manager / Deputy Program Manager
Clearance Required: Public Trust
Location: On-Site, Mississippi
Position Type: Full-Time
Company: VivSoft Technologies

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in the federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:

We are seeking a results-driven TOC Operations Manager / Deputy Program Manager to support and oversee large-scale IT initiatives and operations within a dynamic technical environment. This role requires a seasoned professional with strong leadership, coordination, and project management skills to support the Program Manager and drive the successful execution of task orders. The ideal candidate will have a strong background in IT operations, telecommunications, and network systems, with a proven track record of managing cross-functional teams and maintaining compliance with project scope, budget, and timelines. The Deputy PM will also serve as the liaison between government stakeholders and internal project teams.

Key Responsibilities:

• Assist the Program Manager in managing day-to-day operations of the Task Order Control (TOC) center.
• Serve as the alternate point of contact with Government representatives, Contracting Officers, and internal stakeholders.
• Lead project planning, resource allocation, risk management, and performance monitoring across all TOC operations.
• Ensure technical solutions and project deliverables are aligned with contract requirements and customer expectations.
• Coordinate and manage cross-functional teams performing IT infrastructure, networking, and telecommunication services.
• Track project milestones, maintain documentation, and prepare progress reports for internal and external audiences.
• Support compliance with federal policies, cybersecurity standards, and organizational best practices.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field OR 10+ years of equivalent IT experience.
• Minimum of 5 years of IT Project Management experience with increasing levels of responsibility.
• Project Management Professional (PMP) certification or equivalent required.
• At least one of the following technical certifications:
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified IT Professional (MCITP)/Microsoft Certified Solutions Expert (MCSE)
  • Certified Information Systems Security Professional (CISSP)
• Demonstrated experience in managing IT infrastructure and telecommunication operations in public or private sector environments.
• Strong interpersonal, organizational, and communication skills, with the ability to collaborate across diverse teams and stakeholders.

Benefits:

• Comprehensive Medical, Dental, and Visions Plans (Healthcare benefits are 100% employer-paid for employees only)
• Life Insurance
• Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
• 401K Retirement Plan with employer match
• Professional Development Training Reimbursement
• Flexible/remote work schedules

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