TOC Network Technician

Ledgent Technology; Spokane (WA); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Ledgent Technology is seeking a Network Operations Center (NOC) Technician II for a major financial services client in the Pacific Northwest. This onsite, full-time role supports 24x7 operations, monitoring enterprise networks, SD-WAN, and related infrastructure across multiple sites to maintain health and availability.

You will triage alerts, escalate incidents per standard procedures, help restore services, and document RCA and post-incident reports.

Qualifikationen

• Associate degree or related field; equivalent experience considered.
• 2-4 years in technical operations or NOC environment.
• Hands-on experience with operating systems and server environments.
• Experience with Active Directory and enterprise applications.
• Knowledge of network technologies and infrastructure.
• Experience with Incident Management processes and IT service delivery.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency with Windows Server, Exchange, Office, and SharePoint.

Aufgaben

• Monitor enterprise network infrastructure and SD-WAN environments using monitoring tools.
• Perform real-time monitoring, alert analysis, and trend analysis with tools like Dynatrace, Splunk, SolarWinds.
• Triage and diagnose infrastructure and application alerts.
• Escalate incidents per defined Incident Management procedures.
• Assist in restoring services during outages.
• Participate in bridge calls, vendor coordination, and RCAs.
• Generate operational reports and incident documentation.
• Maintain monitoring systems and escalation contacts.
• Collaborate with engineering, security, and support teams to resolve incidents.
• Propose process improvements to improve availability.
• Prepare communications for leadership during major incidents.
• Support change management and IT service processes.
• Mentor and train teammates.
• Work in a 24x7x365 environment including rotating shifts.

Kenntnisse

Incident management

Monitoring

Troubleshooting

Communication

Prioritization

Team collaboration

Self-starter

Ausbildung

Associate degree in IT or related field

Bachelor’s degree preferred

Tools

Dynatrace

Splunk

SolarWinds

Windows Server

Active Directory

Microsoft Office

SharePoint

Exchange

Jobbeschreibung

Network Operations Center (NOC) Technician II

Location: Onsite (Pacific Northwest)

Employment Type: Full-Time

About the Opportunity

A large, established financial services organization is seeking a Network Operations Center (NOC) Technician II to join its Technical Operations team. This role is responsible for monitoring enterprise network infrastructure, SD-WAN environments, applications, systems, and related technology services that support a large multi-site organization. The ideal candidate will have experience with network operations, incident management, infrastructure monitoring, and troubleshooting within a 24×7 mission-critical environment.

This position serves as a key member of the operations team, helping identify, elevate, document, and resolve technology incidents while contributing to the overall health, stability, and continuous improvement of enterprise systems and services.

Key Responsibilities

• Monitor enterprise network infrastructure, SD-WAN environments, applications, and hardware systems using enterprise monitoring tools.

• Perform real-time monitoring, alert analysis, and trend analysis utilizing tools such as Dynatrace, Splunk, SolarWinds, and similar platforms.

• Conduct initial troubleshooting, triage, and diagnosis of infrastructure and application alerts.

• Escalate and coordinate incidents according to established Incident Management procedures.

• Assist in restoring services during outages and production-impacting events.

• Participate in bridge calls, vendor coordination, incident communications, and root cause analysis activities.

• Generate and distribute operational reports and incident documentation.

• Maintain monitoring systems, escalation procedures, contact lists, and operational documentation.

• Collaborate with engineering, infrastructure, security, and application support teams to resolve incidents efficiently.

• Develop and recommend process improvements that enhance operational effectiveness, system availability, and monitoring capabilities.

• Prepare timely and accurate communications for operational stakeholders and leadership during major incidents.

• Support operational readiness and ensure compliance with change management and IT service management processes.

• Assist with training, mentoring, and knowledge sharing among team members.

• Participate in a 24x7x365 support environment, including evenings, weekends, holidays, and rotating shifts as required.

Required Qualifications

• Associate degree in Information Technology, Computer Operations, Operations Management, or a related field; equivalent experience will be considered.

• 2-4 years of experience in a technical operations, NOC, infrastructure support, or IT operations environment.

• Hands-on experience supporting:

• Operating systems and server environments

• Active Directory

• Enterprise applications

• Network technologies and infrastructure

• Experience working within formal Incident Management processes and IT service delivery frameworks.

• Strong troubleshooting and analytical skills with the ability to assess and manage operational incidents.

• Excellent written and verbal communication skills.

• Ability to work independently and effectively prioritize multiple tasks in a fast-paced environment.

• Proficiency with Microsoft technologies including Windows Server, Exchange, Microsoft Office, and SharePoint.

Preferred Qualifications

• Bachelor’s degree in Information Systems, Business, Project Management, or a related discipline.

• ITIL Foundation Certification.

• SolarWinds Certification.

• Experience supporting enterprise monitoring and observability platforms.

• Knowledge of virtualization technologies such as VMware, Citrix, and Microsoft-based virtualization solutions.

• Experience supporting large-scale enterprise environments with complex infrastructure and networking requirements.

Desired Skills

• Familiarity with SD-WAN technologies and enterprise networking concepts.

• Experience with monitoring, logging, and observability platforms.

• Strong customer service mindset and ability to communicate with technical and non-technical stakeholders.

• Ability to identify operational efficiencies and drive process improvements.

• Self-starter who thrives in collaborative team environments.

• Adaptable and able to work effectively through changing priorities and technologies.

• Continuous learning mindset with a passion for technology and problem solving.

What You’ll Bring

• Strong attention to detail and sense of ownership.

• Ability to remain calm and effective during high-priority incidents.

• Collaborative approach to supporting business-critical systems.

• Commitment to operational excellence, service availability, and continuous improvement.

Work Environment: Fully onsite position with participation in a 24/7 operations schedule as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.