Tobacco Department Lead — Customer Service & Merchandising

QuickChek Corp.; Ramsey (NJ); On-site; USD 23,000 - 25,000; Full time

Job summary

QuickChek Corp. in Ramsey, NJ is seeking a Tobacco Manager to oversee the Tobacco Department’s performance, staff guidance, and compliance with policy. You’ll ensure product availability, proper planograms, and engaging customer service while motivating team members to meet store goals.

The role emphasizes shrink control, inventory accuracy, and maintaining clean, labeled displays. If you value integrity, reliability, and teamwork, this full-time position offers an opportunity to drive results

Qualifications

• Completion of required training programs and learning activities.
• Must align with QuickChek's principles of integrity and respect.
• Reliable transportation to and from work.
• Ability to perform basic math calculations.
• Ability to speak, read, write, and understand basic English.
• Must be alert and attentive; impairment for any reason is not permitted.
• Must be a team player and be able to communicate effectively with customers and Team Members.
• Must be self-motivated.
• Must respond to customers and daily tasks with a sense of urgency.
• Must arrive timely and have an excellent attendance record.
• Open and honest in communications.
• Maintain sanitation and cleanliness standards.
• Must wear proper uniform, adhere to grooming and hygiene standards and enforce the policy.

Responsibilities

• Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner.
• Keep department in stock and set to planogram.
• Maintain a clean, well-merchandised, and labeled department.
• Monitor tobacco sales performance and shrink.
• Control inventory levels and shrink.
• Monitor CAO and perform free counts.
• Ensure all displays are set to standard and signage is correct.
• Practice proper rotation on all tobacco products.
• Properly check in tobacco delivery and pack out.
• Control and process damages and returns to standard, monthly.
• Keep up to date on new policies and procedures.
• Attend all mandatory/scheduled store meetings.
• Communicate any questions, concerns, or issues to the Store Leader timely.
• Practice and enforce loss prevention policies.
• Work with vendors in accordance with company policy and procedures.
• Always maintain cash and lottery standards.
• Encourage and engage with customers to promote rewards program.
• Pass all Mystery, Tobacco (and/or Alcohol) Shops and store walks.
• Train new Team Members, as needed, including how to properly ID customers per QC policy, Federal and/or State laws.

Skills

Training completion

Company values

Reliable transportation

Basic math

English literacy

Attentive / alertness

Team player

Self-motivation

Sense of urgency

Punctual attendance

Honesty

Uniform & grooming

Sanitation & cleanliness

Job description

OVERVIEW

The key goal of the Tobacco Manager at QuickChek is the overall performance of the Tobacco Department. The Tobacco Manager is responsible for a specific department in the store and may have additional responsibilities such as meeting sales goals, achieving shrink goals, maintaining in-stock conditions, following planograms, maintaining a clean department, and ordering product for the department.

The Tobacco Manager needs to demonstrate our core principles of Integrity, Respect, Community, and Spirit, setting an example for others to follow. In addition, they must be able to provide exceptional customer service while encouraging, training, and motivating Team Members to complete all shift tasks and achieve goals.

RESPONSIBILITIES

Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner.

Keep department in stock and set to planogram.

Maintain a clean, well-merchandised, and labeled department.

Monitor tobacco sales performance and shrink.

Control inventory levels and shrink.

Monitor CAO and perform free counts.

Ensure all displays are set to standard and signage is correct.

Practice proper rotation on all tobacco products.

Properly check in tobacco delivery and pack out.

Control and process damages and returns to standard, monthly.

Keep up to date on new policies and procedures.

Attend all mandatory/scheduled store meetings.

Communicate any questions, concerns, or issues to the Store Leader timely.

Practice and enforce loss prevention policies.

Work with vendors in accordance with company policy and procedures.

Always maintain cash and lottery standards.

Encourage and engage with customers to promote rewards program.

Pass all Mystery, Tobacco (and/or Alcohol) Shops and store walks.

Train new Team Members, as needed, including how to properly ID customers per QC policy, Federal and/or State laws.

QUALIFICATIONS

Completion of required training programs and learning activities.

Personal behaviors must align with QuickChek's principles.

Must have reliable transportation to and from work.

Ability to perform basic math calculations.

Ability to speak, read, write, and understand basic English.

Must be alert and attentive; impairment for any reason is not permitted.

Must be a team player and be able to communicate effectively with customers and Team Members.

Must be self-motivated.

Must respond to customers and daily tasks with a sense of urgency.

Must arrive timely and have an excellent attendance record.

Open and honest in communications.

Must wear proper uniform, adhere to grooming and hygiene standards and enforce the policy.

Maintain sanitation and cleanliness standards.

PHYSICAL REQUIREMENTS

Stand - Continuously.

Walk - Continuously.

Stoop/Kneel/Crouch - Occasionally.

Grasp/Pinch/Grip - Frequently Bend/Squat/Twist - Frequently.

Reaching - Continuously.

Work in cold environment - Occasionally.

Push/pull 40lbs - Occasionally.

Lifting.

Up to 10lbs - Continuously.

Up to 25lbs - Frequently.

Up to 50lbs - Rarely.

Store Address

40 ROUTE 17 NORTH, RAMSEY , New Jersey 07446 , United States

Pay Range

$16.50-$18.25

Hourly

Position Type

Full-time

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