To Go Specialist

O'Charley's Team Members; Fort Wayne (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at a renowned establishment where your passion for service shines! As a To-Go Server, you will be the face of hospitality, ensuring that every guest leaves with a smile. You’ll master the art of menu knowledge and To-Go packaging while working in a fast-paced environment. Your role is crucial in creating memorable experiences that keep guests coming back. With a focus on teamwork and clear communication, you will thrive in a supportive atmosphere that values your contributions. If you are ready to make a difference and enjoy a rewarding career, this opportunity is perfect for you!

Qualifications

• Exceptional service and guest relations skills are essential.
• Knowledge of menu items and To-Go packaging required.

Responsibilities

• Provide exceptional service and ensure a great guest experience.
• Communicate effectively with guests and team members.

Skills

Guest relations

Menu knowledge

Quality service and standards

Cash handling

To-Go packaging

Job description

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit.

Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your RESPONSIBILITIES

1. As a To-Go Server, your first responsibility is to be an effective SALESPERSON. You must understand our food and beverage menus, specials, and promos and be able to make recommendations and suggestions based on your knowledge of food and drink items.
2. Your next responsibility is to ensure our guests have a great experience by providing exceptional service. In order to accomplish this, you must:
3. Make each guest feel appreciated through accommodating actions.
4. Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first) - A friendly attitude is essential in building good rapport with guests and fellow team members. Most importantly, be polite to all guests and team members.
5. Work as a team with all O’Charley’s team members.
6. Communicate clearly and enthusiastically with guests and team members – have an outgoing attitude and retain your self-composure at all times. No matter how busy you are, guests must be treated with concern for their needs or interests as if each is the only guest in the restaurant. Your ability to smile and remain calm will help eliminate stress during very busy times.
7. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your guests in a timely manner, according to the guest’s perfect pace. Stay organized, being able to think and act quickly and effectively, and have a sense of urgency.
8. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve.
9. Have a thorough knowledge of To-Go accounting procedures.
10. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package quality products for guests.
11. Maintain the general appearance of the To-Go area through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area.
12. Ensure “Perfect Plate” presentations before items are delivered to guests.
13. While we are all responsible for ensuring our guests have a great experience, there will be times when mistakes happen. If a mistake is made, own it and take every action possible to correct it. It is crucial to communicate with a manager to fix issues and ensure guest satisfaction, recognizing that leaving an unhappy guest is worse than addressing the problem promptly.

Knowledge Requirements

• Guest relations
• To-Go packaging
• Menu knowledge
• Quality service and standards
• Safety and Security
• Procedures
• Cash handling

Physical

• Able to continually enter and exit the building, even during inclement weather while carrying to-go orders weighing from 1-25 pounds.
• Able to speak, read, write, and understand the primary language of the work location.
• Able to perform simple mathematical calculations related to money handling.
• Stand and exert well-paced mobility for periods up to several hours.
• Must have good balance, able to bend, kneel, and lift bus pans, trays, etc., frequently weighing up to 25 pounds.