To-Go Specialist

teammember-millersalehouse; Braselton (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health benefits

Dining privileges

Open-door communication

Career advancement

Job summary

Miller's Ale House is seeking a friendly, detail‑oriented To‑Go Specialist to ensure smooth pickup experiences for guests. You will greet customers, take orders, maintain cleanliness, and uphold safety standards in a fast-paced environment.

Requirements include punctuality, strong communication, multitasking ability, and basic cash handling with POS software proficiency. This role emphasizes teamwork, positive guest interactions, and adherence to service protocols.

Qualifications

• Arrives to work on time in full uniform.
• Uses standard greetings and telephone etiquette when addressing Guests.
• Greets Guests and delivery drivers warmly while acknowledging all Guests within five feet.
• Follows the To-Go steps of service as defined in training materials.
• Provides the highest level of service by adhering to Miller’s Ale House standards.
• Works with Team Members to ensure Guest needs are fulfilled promptly.
• Ensures menu knowledge including allergy issues and order accuracy.
• Maintains neat, organized work areas with proper sanitation protocol.
• Ensures work areas are stocked and ready for the next To-Go Specialist; keeps area clean on departure.
• Notifies Management of any potential issues with Guests, Team Members, or long ticket times.

Responsibilities

• Greet Guests and delivery drivers warmly and address inquiries.
• Assist with To-Go orders and ensure accuracy and timeliness.
• Maintain cleanliness and organization of work areas and stations.
• Coordinate with team to ensure smooth shift changes and guest satisfaction.

Skills

Punctuality

Phone etiquette

Customer service

Teamwork

Communication

Multitasking

Cash handling

POS software

Sanitation awareness

Menu knowledge / allergen awareness

Stocking / setup

Age 18+

Tools

POS software

Job description

Work and Perks

Personalities are welcome here.

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
• Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
• Follows the “To-Go” steps of service as defined in the training materials
• Provides the highest level of service by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
• Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
• Maintains a neat and organized work areas to include proper food handling and sanitation protocol
• Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Serves all food and alcohol within accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time
• Bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.