To-Go Specialist

Miller's Ale House; Kissimmee (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

50% dining privilege

Fast-paced, fun environment

Health benefits

Ability to advance your career

Job summary

Miller's Ale House in Kissimmee is seeking a To-Go Specialist. In this role, you will provide excellent customer service and ensure food and drinks are served promptly while adhering to safety and sanitation protocols. The ideal candidate must be at least 18 years old, possess strong communication skills, and be able to multitask in a fast-paced environment. Perks include a 50% dining privilege and career advancement opportunities.

Qualifications

• Must be a minimum of 18 years of age unless otherwise dictated by state law.
• Ability to work with numbers and handle cash.
• Basic reading and handwriting skills with the ability to operate the restaurant point-of-sale software.

Responsibilities

• Provide the highest level of service by adhering to all service standards.
• Greets Guests and delivery drivers warmly.
• Ensures menu knowledge to address Guests’ questions.

Skills

Strong communication skills

Ability to multitask

Customer service orientation

Job description

Work and Perks

Personalities are welcome here.

You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
• Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
• Follows the “To-Go” steps of service as defined in the training materials
• Provides the highest level of service by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
• Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
• Maintains a neat and organized work areas to include proper food handling and sanitation protocol
• Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
• Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Serves all food and alcohol within accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time
• Bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.