To-Go Shopper & Customer Service Specialist

Food Lion; Norfolk (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Food Lion in Norfolk, VA is hiring for a Customer Service Associate. Provide fast, friendly service to customers, maintain store standards, and support the To-Go team by fulfilling online orders and assisting shoppers.

You will greet customers, scan and bag purchases, verify IDs for alcohol, handle order pickups, and help keep shelves and the To-Go area clean. Physical duties include lifting up to 50 lbs, standing, and following safety guidelines.

Qualifications

• High school graduation or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Provide fast, friendly service to customers while meeting Food Lion's customer service standards.
• Assist customers with order pickups and online orders.
• Scan, bag, and label purchases accurately and efficiently.
• Verify customer IDs and observe policies regarding sale of alcoholic beverages.
• Notify QA of any cleaning issues or maintenance needs and complete required training.

Skills

Interpersonal skills

Customer service

Teamwork

Willingness to learn

Age requirement awareness

Education

High school diploma or equivalent

Job description

Food Lion in Norfolk, VA is hiring for a Customer Service Associate. Provide fast, friendly service to customers, maintain store standards, and support the To-Go team by fulfilling online orders and assisting shoppers.

You will greet customers, scan and bag purchases, verify IDs for alcohol, handle order pickups, and help keep shelves and the To-Go area clean. Physical duties include lifting up to 50 lbs, standing, and following safety guidelines.