To Go Service Lead — Online Orders & Pickup

Hannaford; Waterville (ME); On-site; USD 22,000 - 30,000; Full time

Job summary

Hannaford Supermarkets in Waterville, ME, is seeking staff to support Hannaford to Go and in-store operations. The role focuses on customer service, policy adherence, and accurate transaction handling in a fast-paced retail environment.

Responsibilities include supervising HTG associates during idle periods, maintaining a neat appearance, and assisting with special projects while upholding safety and security standards. Must be 18+ with strong leadership potential.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years).
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to lead and coach others; demonstrates leadership skills.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance and follow appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervision.
• Ensure return-to-stock items are handled promptly, especially refrigerated and perishable items.
• Support and comply with all safety standards; report needed repairs.
• Bag or package merchandise according to company policies for customer pickup.
• Control excessive use of store supplies such as ribbons, bags, and cleaning materials.
• Assist in cleanup of spills and hazards to prevent accidents.
• Record price discrepancies and notify for price checks as required.
• Observe security standards and report abnormal behavior.
• Process various sales transactions in accordance with policies.
• Secure registers and equipment when unattended; protect store assets.
• Maintain general housekeeping and sanitation per policy and health regulations.
• Perform all other duties as assigned.

Skills

Customer service

Age 18+

Multitasking

Leadership

Job description

Hannaford Supermarkets in Waterville, ME, is seeking staff to support Hannaford to Go and in-store operations. The role focuses on customer service, policy adherence, and accurate transaction handling in a fast-paced retail environment.

Responsibilities include supervising HTG associates during idle periods, maintaining a neat appearance, and assisting with special projects while upholding safety and security standards. Must be 18+ with strong leadership potential.