To-Go Service Lead - Online Orders & Pickup

Hannaford Supermarkets; Hampden (ME); On-site; USD 22,000 - 29,000; Full time

Job summary

Hannaford Supermarkets in Hampden, ME is seeking a team-oriented associate to support Hannaford to Go pickup operations and in-store transactions. The role emphasizes strong customer service, adherence to policies, and reliable leadership during online orders and in-store processes.

Responsibilities include assisting online order pickups, maintaining a neat appearance, following safety standards, and handling various payment methods. This role offers growth within a busy retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for Hannaford to Go Service, Ability to lead and coach others. Demonstrates strong Leadership Skills

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervision.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Bag or package merchandise according to established company policies and procedures and store in designated area for customer pickup.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc..).* Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior. * Report to manager or security any abnormal behavior.
• Process all of the various types of sales transaction accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers' coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.
• Secure registers, Mobile POS Equipment, RF Units at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, on going basis.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Age 18+

Leadership skills

Job description

Hannaford Supermarkets in Hampden, ME is seeking a team-oriented associate to support Hannaford to Go pickup operations and in-store transactions. The role emphasizes strong customer service, adherence to policies, and reliable leadership during online orders and in-store processes.

Responsibilities include assisting online order pickups, maintaining a neat appearance, following safety standards, and handling various payment methods. This role offers growth within a busy retail environment.