To-Go Service Lead & Customer Experience Facilitator

Hannaford Supermarkets; York (ME); On-site; USD 22,041 - 28,929; Full time

Job summary

Hannaford Supermarkets is seeking Hannaford to Go associates to support online order management, curbside pickup, and in-store service. You will ensure accuracy of orders, coordinate with department managers, and assist customers picking up orders at designated locations.

The role requires strong communication, ability to learn multiple tasks, and leadership to guide other HTG staff. Candidates must meet minimum age 18 and comply with store policies, safety standards, and compliance rules.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to lead and coach others and strong leadership skills.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain neat appearance and follow personal appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and other functions as assigned by supervision.
• Ensure return-to-stock items are handled promptly, prioritizing refrigerated items.
• Support safety standards and report needed repairs or maintenance.
• Bag or package merchandise for customer pickup.
• Control excessive use of store supplies.
• Assist in spill cleanup to prevent hazards.
• Recognize produce varieties and differentiate items.

Skills

Customer service

Communication

Leadership

Adaptability

Job description

Hannaford Supermarkets is seeking Hannaford to Go associates to support online order management, curbside pickup, and in-store service. You will ensure accuracy of orders, coordinate with department managers, and assist customers picking up orders at designated locations.

The role requires strong communication, ability to learn multiple tasks, and leadership to guide other HTG staff. Candidates must meet minimum age 18 and comply with store policies, safety standards, and compliance rules.