Lead To Go Team — Retail Operations Leader

Hannaford Supermarkets; Windham (ME); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in North Windham, ME seeks a motivated lead for the Hannaford To Go department to supervise daily operations and drive service excellence. You will partner with the Assistant Store Manager-Service to meet financial and sales goals while building strong associate and customer relationships.

The role emphasizes supervision, training, safety, and adherence to company policies, with opportunities to impact customer satisfaction and store performance on a busy retail floor.

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Strong problem solving skills.

Responsibilities

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer service

Store operations knowledge

Communication

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Hannaford Supermarkets in North Windham, ME seeks a motivated lead for the Hannaford To Go department to supervise daily operations and drive service excellence. You will partner with the Assistant Store Manager-Service to meet financial and sales goals while building strong associate and customer relationships.

The role emphasizes supervision, training, safety, and adherence to company policies, with opportunities to impact customer satisfaction and store performance on a busy retail floor.