To-Go Customer Service Associate – Grocery Pickup

Food Lion; Gaston (SC); On-site; USD 25,000 - 32,000; Full time

Job summary

Food Lion is seeking a team-oriented associate to provide fast, friendly service and support the To-Go Lead in maintaining standards. You will assist customers, bag and scan purchases, handle orders, and adhere to store policies while representing Food Lion in a courteous, professional manner.

Position requires ability to lift up to 50 lbs, stand for long periods, and complete CBT courses. Previous customer service experience is preferred, with emphasis on teamwork and reliable attendance.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
• Ability to shop multiple customer orders using the designated tools and equipment
• Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
• Substitute items when requested
• Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
• Assist customers picking up orders
• Complete Accountability Form from end to end process
• Is courteous and helpful to other associates
• Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
• Adheres to all company guidelines, policies and standard practices
• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Performs all other duties as assigned
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Skills

Customer service

Communication

Teamwork

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion is seeking a team-oriented associate to provide fast, friendly service and support the To-Go Lead in maintaining standards. You will assist customers, bag and scan purchases, handle orders, and adhere to store policies while representing Food Lion in a courteous, professional manner.

Position requires ability to lift up to 50 lbs, stand for long periods, and complete CBT courses. Previous customer service experience is preferred, with emphasis on teamwork and reliable attendance.