TNP Business Application Specialist

Texas-New Mexico Power (TNMP); Lewisville (TX); On-site; USD 73,000 - 121,000; Full time

Job summary

Texas New Mexico Power Co. seeks a dedicated liaison to manage process improvements within the REP Liaison department. You will coordinate testing and change initiatives with BTS and ensure accurate requirement documentation.

As SME for critical applications, you will collaborate with TNMP vendors and ERCOT working groups, maintaining documentation and delivering training to the team.

Qualifications

• Bachelor's degree with five to seven years of related experience.
• Strong communication, analytical and problem-solving abilities.
• Experience coordinating change management and process improvements.

Responsibilities

• Analyzes business requirements for impact to applications and processes.
• Reviews designs with BTS and coordinates testing and documentation.
• Serves as SME for critical system applications supporting processes.
• Liaises with TNMP vendors to optimize integration and operations.
• Participates in ERCOT working groups and keeps current with requirements.
• Maintains documentation repositories and supports REP Workshops.
• Trains team members and facilitates resolution of issues.

Skills

Communication

Mathematical

Computer

Analysis

Decision making

Education

Bachelor's degree + 5–7 years','weight':9},

Tools

Itron

Job description

Summary

Acts as a key liaison between Texas New Mexico Power Co, ERCOT, Retail Providers and BTS. Responsible for managing process improvement efforts within the Retail Electric Provider (REP) Liaison department and providing feedback to team members and management. Coordinates all testing and change initiatives with BTS.

Essential Duties And Responsibilities

• Analyzes business requirements for impact to applications, architecture and transaction processing; identifies business process solutions and best implementation approach
• Acts as key liaison with BTS to review process designs, review change initiatives and coordinate requirement documentation, testing and implementation of business process improvements and enhancements
• Serves as the SME for critical system applications that support business process processing
• Liaises with TNMP vendors (notably Itron) to ensure ongoing integration support is optimized for transaction processing and business operational changes
• Participates in ERCOT working groups and stays current on new and changing requirements
• Maintains and monitors the quality of application documentation repository (e.g. department manuals, process procedures, training material)
• Participates in the annual REP Workshop
• Trains team members in business process improvement concepts; facilitates and implements resolution of basic business process issues
• Communicates with team and management regarding change management

Job Description

SPEC, TNP BUSINESS APPLICATION

Salary Grade: G07

$73,060 - $96,804 - $120,548

Summary

Acts as a key liaison between Texas New Mexico Power Co, ERCOT, Retail Providers and BTS. Responsible for managing process improvement efforts within the Retail Electric Provider (REP) Liaison department and providing feedback to team members and management. Coordinates all testing and change initiatives with BTS.

Essential Duties And Responsibilities

• Analyzes business requirements for impact to applications, architecture and transaction processing; identifies business process solutions and best implementation approach
• Acts as key liaison with BTS to review process designs, review change initiatives and coordinate requirement documentation, testing and implementation of business process improvements and enhancements
• Serves as the SME for critical system applications that support business process processing
• Liaises with TNMP vendors (notably Itron) to ensure ongoing integration support is optimized for transaction processing and business operational changes
• Participates in ERCOT working groups and stays current on new and changing requirementsMaintains and monitors the quality of application documentation repository (e.g. department manuals, process procedures, training material)
• Participates in the annual REP Workshop
• Trains team members in business process improvement concepts; facilitates and implements resolution of basic business process issues
• Communicates with team and management regarding change management

Competencies

• Extensive knowledge relating to deregulated market, transaction protocols and ERCOT
• In-depth knowledge of TNMP policies, procedures and tariff
• Ability to recognize and initiate tasks without direction
• Ability to apply analytical skills, use judgment and make decisions on problems and issues
• Ability to understand and assimilate complex technical information
• Ability to efficiently and effectively coordinate process improvements and projects
• In-depth business knowledge of the technologies and processes used by the department
• Ability to determine root cause of problems independent of how the task is accomplished including, but not limited to process procedures and defects

Qualifications

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university, with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

Communication Skills

• Ability to maintain positive and productive working relationships with various individuals and groups
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to communicate professionally and accurately
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

Computer Skills

Working knowledge of word processing, spreadsheet, database, and presentation software

Analysis And Problem-solving Ability

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Decision Making

Ability to identify process improvements and develop a plan to implement. Ability to correct deviations for personal and team activities. Extensive independent judgment must be exercised to meet functional responsibilities, while maintaining continuing, positive and mutually supportive work relationships. Ability to develop original and creative interpersonal and analytical solutions.

Physical Demands

Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Ability to travel within and outside company service areas. Ability to periodically work weekends and evenings.

Work Environment

Office environment.

Safety Statement

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans With Disabilities Act (ADA) Statement

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.