Manager, Strategic Business & Continuous Improvement

Asplundh Tree Expert, LLC; Texas City (TX); On-site; USD 95,000 - 161,000; Full time

Job summary

TNMP is seeking a Manager, Strategic Business & Continuous Improvement to drive alignment of corporate goals with day-to-day operations. The role leads CI initiatives using Lean, Six Sigma, and related methodologies, maps processes, designs future-state workflows, and promotes data-driven decision making across cross-functional teams.

The ideal candidate will possess a Bachelor's degree with 6–7 years of related experience, Lean Six Sigma certification, and strong communication skills to

Qualifications

• Bachelor's degree or higher required with related experience.
• Six Sigma Certification preferred.

Responsibilities

• Manages multiple medium to large scale projects from initiation through completion with status and risk monitoring.
• Uses Lean, Six Sigma and other tools to drive cost, quality, productivity improvements.
• Leads cross-functional collaboration and communication with stakeholders.

Skills

Lean Six Sigma

Process mapping

Value stream mapping

SOP documentation

OKRs / KPI frameworks

Change management

Data analytics

Dashboard reporting

Stakeholder communication

Education

Bachelor's degree

Six Sigma Certification

Tools

Visio

Lucidchart

Miro

Job description

TNMP is seeking a strategic, operations-minded leader to drive alignment between corporate goals and day-to-day execution. This individual will work closely with managers across the organization to improve processes, increase efficiency, and eliminate waste through structured continuous improvement practices.

Key Responsibilities

• Partner with business and operational leaders to translate corporate objectives into actionable initiatives.
• Lead continuous improvement (CI) efforts using Lean, Six Sigma, SIMA, or similar methodologies.
• Facilitate process mapping, workflow optimization, and value stream analysis to streamline operations.
• Identify inefficiencies and eliminate waste across teams and processes.
• Guide data-driven root cause analysis and develop sustainable solutions.
• Support change management, communication, and adoption of new processes across the business.
• Provide reporting, dashboards, and progress updates to leadership.

Ideal Candidate Profile

Strategic & Collaborative

• Strong ability to work hand-in-hand with managers and cross-functional teams.
• Skilled at aligning local activities with corporate goals and performance metrics.

Continuous Improvement Expert

• Experience with Lean, Six Sigma (SIG/SIMA a plus), Kaizen, or other CI frameworks.
• Comfortable coaching teams and facilitating improvement events.

Process Optimization Focus

• Proficient in process mapping tools (Visio, Lucidchart, Miro).
• Ability to design efficient future-state workflows and standard operating procedures.

Efficiency & Waste Reduction

• Proven experience removing non-value-added activities and improving cycle times, cost, quality, or service.
• Strong analytical mindset with a bias toward measurable outcomes.

Preferred Skills & Certifications

• Lean Six Sigma Green Belt or Black Belt (preferred).
• Experience with process mapping, value stream mapping, and SOP documentation.
• Understanding of strategy deployment tools such as OKRs, Hoshin Kanri, or KPI frameworks.
• Excellent communication, facilitation, and problem-solving skills.

Soft Skills

• Collaborative relationship builder
• Systems thinker with strong analytical capability
• Organized, detail-oriented, and proactive
• Able to influence without authority

Job Description

Manager, Strategic Business & Continuous Improvement

Salary Grade: G05

Minimum Midpoint Maximum

$94,831 - $128,022 - $161,213

This position is open until filled

SUMMARY:

Under general supervision, leads organizational process improvement projects, data analytic projects, and/or initiatives focusing on measuring, analyzing and improving department and business performance by initiating or capturing project requirements, executing the project meeting these requirements, and successfully closing out. Provides strategic recommendations and decision making support to business unit leadership. Works with peers and department leadership to design, develop and deploy metrics and data analytics to maximize the benefits to the Business Unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages multiple medium to large scale, complex, high profile projects from initiation through completion, monitoring progress, status, and risk using appropriate project management methods
• Utilizes Lean, Six Sigma, and other process improvement tools to lead initiatives that identify inefficiencies, analyze root causes, and drive improvements in cost, quality, productivity, and overall business performance
• Matrix manages and facilitates collaboration across cross functional teams, ensuring accountability and successful delivery of measurable outcomes
• Provides leadership in statistical analysis, modeling, and business analytics; analyzes, interprets, and summarizes data to recommend action plans and support strategic decision making
• Designs, develops, and deploys metrics, dashboards, and feedback loops to support performance monitoring, organizational health assessment, and continuous improvement
• Develops and implements change management strategies; coaches leaders and teams on communication, stakeholder engagement, and adoption of new processes, technologies, and organizational changes
• Serves as a change agent, guiding teams through business transformations, process changes, technology implementations, and strategic initiatives using tools such as ADKAR, Kotter's 8 Step Model, impact assessments, stakeholder analysis, and communication/training plans
• Recommends, implements, and drives changes to business systems and processes to align people, operations, and structure with organizational goals
• Represents the company at forums and conferences

COMPETENCIES:

• Ability to lead a project and direct individuals in a multi-disciplinary, cross-functional team setting
• Ability to design, organize, prioritize, and schedule work assignments
• Ability to oversee business analytics projects and explain status and implications to senior business leaders
• Ability to learn and apply standard project management methodologies and tools
• Ability to learn and apply generally accepted Six Sigma and/or Lean methodologies and tools.
• Ability to learn and apply a wide range of categorical, multivariate, survey and survival analysis techniques, producing trend, graph, data, and risk analysis, as well as producing executive reports
• Ability to communicate effectively at all levels across the organization and able to perform as a facilitator to peers
• Ability to influence others
• Skilled strategic thinker and systems mindset
• Skilled data-driven decision-making
• Ability to continuously improve and to think and act independently utilizing creativity and flexibility
• Ability to create innovative business solutions

Qualifications

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree from a four-year college or university with six to seven years of related experience with project mining, consulting, and fundamental analysis, or equivalent combination of education and experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess current, legally valid driver license and meet the Company's driving record requirements.

One or any combination of the following types of certifications is preferred: Six Sigma, Lean, CIS, or CQA.

SUPERVISORY RESPONSIBILITIES:

May be responsible for matrix management of internal and external staff assigned to projects and initiatives under management. May provide input regarding team members performance to their direct supervisors.

COMMUNICATION SKILLS:

• Ability to express complex ideas in simple terms
• Ability to negotiate and gain consensus on the cross functional project team simultaneously meeting the needs of all stakeholders
• Strong communication skills to explain and discuss interpretations of business and analytical models
• Ability to develop relationships and interact well with decision-makers
• Ability to read, analyze, and interpret common professional literature, technical journals, and financial reports
• Ability to write reports, business correspondence, and program and process documentation
• Ability to write and deliver effective speeches and presentations on complex topics to various groups

COMPUTER SKILLS:

• Advanced knowledge of word processing, presentation, spreadsheet, and diagramming software
• Working knowledge of and ability to apply knowledge of enterprise applications software, learning management systems

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to use innovation and creativity to integrate different ideas and solve problems. Ability to problem solve and build consensus among groups. Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.

DECISION MAKING:

Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.

SCOPE AND IMPACT:

Manages multiple cross-enterprise projects and initiatives impacting both revenue and cost savings. Collaborates with colleagues and geographically dispersed teams on various assignments. Makes recommendations to improve the financial and operational performance of the.

PHYSICAL DEMANDS:

Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Frequent and extensive travel is required.

WORK ENVIRONMENT:

Office and field environments.

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.