TMS Technician

Seattle Neuropsychiatric Treatment Center PLLC; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Travel reimbursement

Vision insurance

Job summary

SeattleNTC in the Seattle and Bellevue clinics seeks a TMS Technician/Medical Assistant who delivers direct patient care, administers TMS and Esketamine treatments, charts accurately, and coordinates with the care team.

This role requires strong patient service, solid organizational skills, and the ability to adapt in a fast-paced clinical setting; work hours are typically 7 am to 5 pm, Monday through Friday.

Qualifications

• Available to work full-time Monday–Friday 7am–5pm.
• High school diploma or equivalent.
• Excellent customer service and/or patient care skills.
• Strong organizational and time management skills including punctuality and detail.
• Exceptional interpersonal and teamwork abilities.
• Strong written and verbal communication skills.
• Comfortable working with patients with mental illness.
• Willingness to adapt to changing circumstances.

Responsibilities

• Welcomes patients and creates a compassionate environment.
• Administers TMS and Esketamine treatments with accurate protocols.
• Performs chart review and documents treatments and changes in plans.
• Coordinates scheduling, insurance authorizations, and follow-ups.
• Maintains clean, organized treatment rooms and equipment.
• Communicates effectively with the care team and supervisors.

Skills

Excellent customer service

Patient care

Organizational skills

Time management

Interpersonal skills

Written communication

Verbal communication

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Microsoft Teams

Outlook

Job description

Job Description

SeattleNTC is hiring for

both

SEATTLE and BELLEVUE locations!

Job purpose

The TMS Technician/Medical Assistant provides excellent direct patient care through careful administration of TMS and Esketaminetreatments. Monitors patients’ medical symptoms and medications while fielding patientquestions or concerns. Completes clear and accurate charting and documentation, providingprofessional communication with patient’s care team. Assists in other patient care tasks such as,but not limited to, scheduling, updating patient records, and fielding medication refill requests.

Duties and responsibilities

Patient Care: Welcomes patients to clinic, creates a therapeutic and compassionate environment Fields and troubleshoots patient concerns and questions, escalating questions or safetyconcerns to supervisor or patient’s provider(s) as needed and when appropriate Performs chart review, reading progress notes and accurately implementing treatmentplans including, but not limited to, changes in TMS protocols or Esketamine doses Establishes and maintains professional boundaries with patients, asking for back up orassistance from supervisor(s) or patient’s provider(s) as needed and when appropriate Monitors patient’s medical symptoms and medications during treatment appointments,alerting and coordinating with provider(s) in case of questions or worsening of symptoms

TMS Treatments: Administers TMS treatments carefully, properly manipulating TMS arm, ensuringaccurate placement of TMS coil and administration of prescribed treatment parameters Proficient in operating TMS machine and reading TMS protocols, correctly enteringprescribed protocols into machine for treatment Adequately sets up for and assists in MT procedures, correctly taking measurements andmarking patient’s TMS cap Performs MT rechecks accurately and timely as needed or as requested by provider

Esketamine Treatments: Carefully and accurately takes patients vitals and assists patients in self administration ofEsketamine, documenting time of vitals and administrations of doses Monitors patient’s medical symptoms (i.e., blood pressure) and side effects (i.e., nausea,sedation, dissociation) during observation period, alerting and communicating with clinicwarm body provider as needed Completes REMS enrollment forms and online patient monitoring forms timely andaccurately Updates medication and inventory logs timely and accurately, communicating with teammembers as needed in the event of low drug inventory

Charting and Documentation: Charts for all TMS or Esketamine treatments in Athena and in patient excel logs Assists patient in completing proper treatment consent and insurance forms, scanningand uploading to patient’s Athena chart Writes notes and documentation in patients chart that are clear, concise and accurate,using correct vocabulary, spelling, and grammar

Patient Care Coordination Tasks: Checks patients in before appointments and assists in maintaining their schedule,reminds them of future appointments and helps with rescheduling as needed Proficient in scheduling tasks such as, but not limited to, scheduling TMS treatmentcourses, Esketamine treatments, and follow up office visits per clinic protocols Monitors patient’s insurance authorizations, alerting PCCs when more authorizations orauthorization extensions are needed, ensuring all treatments are authorized Completes patient medication refills accurately and timely, following up as needed Fields outside records and updates patient charts appropriately, uploading, routing, andcommunicating in Athena as needed Fields patient emails and voicemails, completing tasks or coordinating with PCCs asneeded or as requested Assists with other patient care tasks as needed or as requested by PCCs or supervisors Proficient in navigating Athena charts, schedules, in basket, and channels ofcommunication, completing tasks and responding to messages timely and appropriately

Office Cleanliness and Organization: Maintains a clean and safe work environment, assisting in clinic cleaning andorganization tasks as needed or as requested by supervisors Cleans and maintains TMS and Esketamine equipment and treatments rooms perprotocols and as needed Monitors clinic supplies and inventory, updates supply list, troubleshoots equipmentmalfunctions, alerting supervisors as needed

Communication with Team and Supervisors: Provides clear, accurate, and concise verbal and written communication with teammembers and providers regarding patient questions or safety concerns Relates and works well with team members and supervisors, asking for help and offeringhelp as needed while maintaining a positive attitude Performs duties timely, following up on messages, threads of communication, and tasksappropriately Attends scheduled meeting including, but not limited to, weekly staff meeting andtraining sessions, reading meeting summaries and staying up to date on workflows Properly follows clinic protocols for requesting PTO, calling out, or swapping shifts

Company Policies and Protocols: Remains up to date on and follows all company policies and protocols Attends work each day unless preapproved leave, arriving on time and using lunch andbreaks appropriately and for the expected amount of time Keeps an open mind and shows willingness to learn new methods, procedures, andtechniques

Qualifications

Available to work full-time Monday – Friday between clinic hours of 7am – 5pm A high school diploma or equivalent Willingness to adapt to changing circumstances while maintaining a positive attitude Excellent customer service and/or patient care skills Strong organizational and time management skills including punctuality, attention todetail, and problem-solving skills Exceptional interpersonal skills and experienced with working as part of a team Strong written and verbal communication skills Warmth, compassion, and comfort working with patients with mental illness such asdepression, anxiety, and OCD

Preferred qualifications

Medical assistant or bachelor’s degree preferred Experience navigating, scheduling, and documenting in an EMR, preferably Athena Proficient with Microsoft Office (Word, Excel), Microsoft Teams, and Outlook 1+ years of patient care experience Knowledge and understanding of mental illness such as depression, anxiety, and OCD

Working conditions

Clinic hours vary, but are typically Monday through Friday, 7am until 5pm. Hours are subject tochange and this position may require changing shifts on short notice in the event of call outs.

Physical requirements

The TMS Technician job includes repetitive tasks (i.e., placing the TMS coil), holding TMS coil(6.4lbs) during MT rechecks, standing regularly in order to assist patients, and occasionallyneeding to lift 30-40lbs.

Job Type

Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location

In person