TMS Technician

Oceans Healthcare; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Haven Behavioral Healthcare, an Oceans Healthcare Company, is seeking a TMS Technician to support providers and participate in the patient care team within a behavioral health setting. This role emphasizes safe milieu management, crisis de‑escalation, and collaboration with a multidisciplinary team.

Responsibilities include assisting with TMS services, vital signs, patient education, and medical record documentation, while upholding policies and patient safety.

Qualifications

• Completed medical assistant/technician program or state certification.
• Experience in psychiatric health care is preferred.
• Ability to care for patients across age groups with diverse needs.
• Ability to de-escalate crises per policy.

Responsibilities

• Perform routine patient care tasks and assist providers, including vital signs and documentation.
• Support scheduling and greet patients/visitors.
• Assist with utilization review and prior authorizations.
• Contribute to delivery of Transcranial Magnetic Stimulation (TMS) services.
• Maintain accurate medical records and communicate patient responses.
• Adhere to safety policies and de-escalation techniques.
• Orient new staff and support the treatment team.
• Comply with OSHA/CDC guidelines and the facility's policies.

Skills

Multitasking

Compassionate care

Organizational skills

Stress management

Team coordination

Education

Medical assistant program

State certification

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

Position Summary:

The TMS Technician is responsible for providing a variety of direct and indirect patient care activities, supporting the medical provider, actively engages as a member of the patients’ treatment team, and maintaining a safe and positive milieu.

Essential Functions:

• Adheres to tasks delegated by the medical provider related to the care of the patients including, but not limited to vital signs, pregnancy tests, screening, administration of outcome scales (PHQ-9 or GAD-7), documentation, patient phone calls, obtaining medical histories, support in the delivery of transcranial magnetic stimulation, and patient education.
• Supports with scheduling appointments and greeting patients/visitors.
• Assists with utilization review activities (such as data gathering, form completion, and prior authorization calls).
• Supports providers in the preparation and delivery of services in accordance with their scope of practice and training, including Transcranial Magnetic Stimulation (TMS) services.
• Demonstrates effective milieu management skills, which promote positive patient experiences.
• Assists with the admission process to include vital sign capture and other duties as delegated by the medical provider.
• Employs appropriate crisis intervention and de‑escalation techniques as required and according to policy, procedure, and training.
• Maintain current knowledge and application of the program and protocol (policy and procedures) guidelines.
• Provides assistance in orienting new staff members to their position.
• Documents, files, and updates patients’ Medical Records according to established policies.
• Provides pertinent feedback to the interdisciplinary treatment team regarding patient response to treatment interventions that assists in the development and revision of the treatment plan.
• Complies with facility policy, accreditation standards, applicable state licenses, OSHA and CDC guidelines regarding the collection of various specimens.
• Provides support and assistance with other duties as assigned.

Requirements

Education / Experience:

• Successful completion of a medical assistant/technician program (or state equivalent certification) preferred.
• Previous experience is preferred in a psychiatric health care facility, with direct experience working with psychiatric and geriatric patients.

Qualifications / Skills:

• Must demonstrate the knowledge and skills necessary to provide care appropriate to any age--related disability--related needs of the patients served on assignment.
• Must be versatile, flexible, and able to perform in stressful situations.
• Must have good time and organizational skills.
• Must be capable of coordinating multi-faceted workload.
• Must be comfortable working effectively and compassionately with individuals with a variety of mental, physical, and developmental disabilities.
• Must successfully complete BLS certification and an Oceans approved behavioral de‑escalation program.

Work Environment:

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 85% or more of the time inside a building, which offers protection.