TMS Operations Specialist

Resiliency Mind+Body Medicine; Newport Beach (CA); On-site; Full time

Job summary

Join a physician-owned clinic specializing in mental health care as a TMS Operations Specialist. This full-time role emphasizes direct patient interaction, requiring a compassionate and proactive team member. Key responsibilities include patient care, scheduling, and managing clinical operations as we expand our innovative treatment services in Newport Beach.

Qualifications

• Bachelor's degree required.
• 1 year of Mental Health experience preferred.
• Previous Medical Office and Customer Service experience required.

Responsibilities

• Provide direct patient care and customer service.
• Perform Transcranial Magnetic Stimulation treatments daily.
• Coordinate TMS system schedules and manage patient documentation.

Skills

Customer Service

Communication

Organization

Interpersonal Skills

Technologically Savvy

Education

Bachelor's Degree

High School Diploma or Equivalent

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Resiliency Mind+Body Medicine

Physician | Entrepreneur | Founder of Resiliency Mind+Body Medicine

Join Our Team as a Transcranial Magnetic Stimulation (TMS) Operations Specialist

About Resiliency Mind+Body Medicine:

Resiliency Mind+Body Medicine is a physician-owned interventional psychiatry clinic dedicated to providing holistic, personalized mental health care to our community. Our mission is to combine traditional psychiatric approaches with cutting-edge therapies, addressing the unique needs of each patient. We specialize in innovative treatments like Transcranial Magnetic Stimulation (TMS), ketamine, hormone therapy, metabolic assessments, and medspa services—all under one roof.

Position Overview:

We’re looking for a skilled and compassionateTMS Operations Specialistto join our growing team on afull-time (40 hours/week).This role requires on-site clinical work at our Newport Beach location.On-site availability is a must.

This role involves direct patient care duties, customer service and sales experience. Our ideal candidate must be able to take initiative, be adaptive, a team player, communicative, and have excellent customer service skills.Experience in the medical field is mandatory. Bachelor’s degree required.

Why Work With Us?

At Resiliency Mind+Body Medicine, you’ll be part of a collaborative, forward-thinking team, focused on providing innovative care to patients in a supportive, dynamic environment. We’re committed to your professional growth and offer the opportunity to expand into a practice management or TMS leadership roles as our clinic grows. We are opening our second location this fall in Orange County.

Responsibilities:

- Provide electronic data entry, EMR form management, and coordinate multiple TMS system schedules.

- Prepare verification of benefits for insurance, present fees and thoroughly discuss the treatments along with scheduling and payment/financing options with each patient.

- Collaborate with provider team daily to assist in patient communication via phone call or email, billing entry, prior authorization requests, and documentation requests as needed.

-TMS Technician Duties: perform Transcranial Magnetic Stimulation treatments daily for patients, documenting treatments in EMR, and keeping patients comfortable during the experience.

-TMS Operations Duties: manage marketing platform for TMS leads daily, with sales experience necessary to call and convert potential TMS leads to come to our clinic for treatment. Clinical outreach and new referral source generation will be part of the role.

-Monitor Spravato (ketamine) patients as needed.

-Maintain cleanliness of office and staff spaces daily (we have a janitorial service for big cleaning).

-Keep rooms stocked with supplies, and work with practice manager to maintain inventory.

-Maintain client confidentiality as required by company policies, state laws, and federal regulations.

-Upload, file and organize patient charts and other office paperwork as needed.

- Medical billing experience a plus

*Pay will vary based on applicant experience.

Required Skills/Abilities:

• Must be a self-starter, take initiative, be accountable, a team player, communicative, and have excellent customer service skills.
• Health care experience required.
• Experience with healthcare insurance preferred.
• Excellent Customer Service experience required.
• Excellent Communication and Excellent Organization skills required.
• Strong interpersonal skills needed.
• Must be technologically savvy in order to navigate multiple streams of contact and communication including desktop apps, email, phone app, EMR, online intake process, and lead scraping from several sources.
• Ability to follow written and oral instructions and to work with general guidance.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor's Degree required.
• Previous Medical Office experience required.
• Previous Customer Service experience required.
• Previous Concierge Service Industry experience preferred.
• Minimum of 1 year of Mental Health experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to traverse the entire facility.
• Must be able to lift up to 15 pounds at time.
• Must be able to lift TMS coil and use motor skill coordination.
• Must be able to climb 3 flights of stairs.

Job Type: Full-time

Location: Newport Beach, CA

Pay: $22.00 - $25.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Resiliency Mind+Body Medicine by 2x

Sign in to set job alerts for “Operational Specialist” roles.

Newport Beach, CA $53,000.00-$63,000.00 1 week ago

Operations Coordinator - Part-Time or Full-Time

Administrative Operations Assistant, Remarketing (Part-time)

Operations Associate - 1st Shift - Los Angeles - $1,000 Sign-On Bonus

Newport Beach, CA $87,000.00-$93,000.00 1 month ago

SCHEDULING SPECIALIST II - NEWPORT BEACH SUPERIOR INFUSION CENTER

SCHEDULING SPECIALIST I -HHC IRV-WDBRG IMAGING CTR W

HR Administrative Assistant- Entry Level

SCHEDULING SPECIALIST II - HEART VALVE CLINIC

Project Support Administrator, Path Support

Strategy & Operations Associate, Production

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.