TMS & Mental Health Care Coordinator

Anew Era TMS; Laguna Hills (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Anew Era TMS in Laguna Hills, CA is seeking a TMS & Mental Health Care Coordinator to guide patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning and ongoing follow-up.

The role emphasizes coordinating between care providers and patients, explaining treatment benefits, and assisting with financial obligations and coverage. On-site, full-time, with TMS certification training provided during the first weeks.

Qualifications

• Associates or Bachelor’s degree preferred.
• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
• Excellent customer service skills 2 years minimum.
• Mental health experience preferred.

Responsibilities

• Conduct initial patient consultations and document findings.
• Liaise between care providers and patients.
• Build trust and rapport to improve patient care.
• Explain treatment benefits to patients.
• Communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility for TMS treatments and identify needs.
• Explain financial obligations and insurance coverage to clients.
• Complete TMS Certification during the initial period of employment.
• Treat patients with our TMS system for mental illness.

Skills

Customer service

Mental health experience

Education

Associates or Bachelor's degree preferred

Job description

Position Summary:

The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Essential Job Functions:

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
• Serve as liaison between care providers and patients.
• Build trust and rapport with individuals in order to improve patient care.
• Communicate the benefits of treatment to the patient.
• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Treating patients with our TMS system who are suffering from mental illness.

Knowledge, Education, & Experience:

• Associates or Bachelor’s degree preferred
• Medical, beauty, and/or cosmetic surgery consultant in sales industry experiencepreferred.
• Excellent customer service skills 2 years minimum.
• Mental health experience preferred.

Employment Status: Full Time
Schedule: M-F, 8:30am-5pm
Work Location: On Site - Laguna Hills, CA
Compensation: Pay Range: $23-26/hr.

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