TMS & Ketamine Care Technician

Mindful Health Solutions; Mission Viejo (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company-paid training

Holiday + float day

PTO accrual

Full-time benefits

Hands-on patient care

Job summary

Mindful Health Solutions is an outpatient psychiatry group offering transformative interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine, and IV Ketamine Infusion Therapy.

The Patient Care Technician role involves high-volume patient interactions, administrative duties, and support for TMS procedures, with company-paid training within 3 months of hire. This full-time position includes benefits and a focus on compassionate, confidential care.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience.
• Current BLS/CPR certification is required and must be maintained.
• Proficiency in Microsoft Word and Excel, plus strong data entry skills.

Responsibilities

• Ensure HIPAA compliance and confidentiality.
• Provide compassionate patient care and build trust with patients facing mental health challenges.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions.
• Address and resolve issues related to patient comfort and TMS system setup.
• Administer psychiatric rating scales and guide patients in completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from patients.
• Scan medical documents and ensure record integrity in EMR.

Skills

Customer service

BLS/CPR Certification

Multitasking

MS Word & Excel

Communication skills

Team collaboration

Office professionalism

Patient care experience

Education

Associate's or Bachelor's degree preferred

Experience in patient care or medical offices

Job description

Mindful Health Solutions is an outpatient psychiatry group offering transformative interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine, and IV Ketamine Infusion Therapy.

The Patient Care Technician role involves high-volume patient interactions, administrative duties, and support for TMS procedures, with company-paid training within 3 months of hire. This full-time position includes benefits and a focus on compassionate, confidential care.