TMS Intake Coordinator

Transformations Care Network; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

401K plan

Flexible schedule

Job summary

Northeast Health Services in Boston, a member of Transformations Care Network, is seeking a TMS Intake Coordinator to coordinate patient, provider, appointment-setting, and records activities. You will support high-quality mental health care and maintain practice policies.

Join a client-centered team and help transform lives by managing schedules, eligibility, documentation, and communications. Prior experience in medical office and HIPAA knowledge are valued; willingness to travel to other

Qualifications

• Advanced computer skills
• Strong communication and interpersonal skills
• Completion of TMS Certification during training
• Knowledge of medical terminology
• Understand and comply with HIPAA
• CPR certification (preferred)
• Associate or bachelor’s degree (preferred)
• 1+ years of medical office experience (preferred)
• Knowledge of medical authorizations (preferred)

Responsibilities

• Provide excellent patient assistance and build trust with patients.
• Answer, assist, and direct incoming patient calls and adjust schedules.
• Coordinate scheduling and maintain patient appointments.
• Coordinate collection and preparation of financial and operations reports.
• Administer psychiatric rating scales and document outcomes.
• Make initial contact with referrals and conduct pre-assessment.
• Ensure office spaces are clean and organized.
• Investigate and communicate insurance coverage and verification issues.

Job description

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a TMS Intake Coordinator you will coordinate general business activities for patients, providers, appointment-setting, and records control. The TMS Coordinator is to make ensure that the highest quality work standards are achieved and maintained according to practice policies and procedures.

As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives – enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.

Key Responsibilities

• Provide excellent patient assistance and treat patients with compassion while developing trust and rapport.
• Answer, assist, and direct all incoming patient phone calls and adjust schedule to patient needs as necessary in a professional and courteous manner.
• Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders.
• Schedule and maintain patient appointments relative to all services offered that encompass patient treatment.
• Coordinate collection and preparation of financial and operations reports.
• Administer psychiatric rating scales and document outcomes on modalities.
• Making initial contact with referrals while conducting the pre-assessment.
• Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator, and bathrooms.
• Investigate and communicate insurance coverage and verification issues.
• Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner.
• Preparing shipping labels and ordering FedEx and UPS pickups and deliveries.
• Using applicable software programs to create inventories, letters, and other business-related documents.
• Assist with the patient resource center and integrate the current/ potential patients on Move, HubSpot, etc.
• Integrate and promote marketing initiatives for company services through effective communications.
• Assist with special events planning, business lunches and other related duties.
• Maintain patient safety by wearing personal protection equipment as required.
• Follows company policies and procedures as well as adhering to state and/or federal regulations.
• Work with the necessary Neuronetics or other various representatives to accomplish other various duties.
• Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities.

Minimum Qualifications

• Advanced computer skills
• Strong communication and interpersonal skills
• Completion of TMS Certification during training
• Knowledge of medical terminology
• Understand and comply with HIPAA
• Excellent communication skills
• Ability to work well with a team
• CPR Certified (preferred by not required)
• Associate or bachelor’s degree (preferred)
• 1 or more years of medical office experience (preferred)
• Knowledge of medical authorizations (preferred)

Explore The Advantages Of Joining Our Team

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immers e yourself in a community united by a deep commitment to enhance mental health and revolutionize the care that clients receive.
• Embrace a journey of growth and development through continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping how mental health care is perceived and delivered in your local community as well as on a national scale, with your efforts directly improving client lives.
• Deliver mental health care in a sustainable way, with the support and tools you need to thrive.
• Thrive in an environment that celebrates collaborative success, driven by effective communication, support, and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $20 - $25. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.