TMS Front Desk & Patient Access Specialist

K&I HEALTHCARE SERVICES LLC; Landover (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with 3% matching

Job summary

K&I HEALTHCARE SERVICES LLC is seeking a reliable Front Desk Administrative Staff Member for our outpatient mental health clinic in Maryland. The role supports daily operations, greets patients, schedules appointments for therapy, psychiatry, and TMS services, and ensures HIPAA compliance at the front desk.

The ideal candidate has experience with TMS machines, strong customer service, and proficiency with EHR and scheduling systems. This is a full-time, on-site position with benefits.

Qualifications

• High school diploma or equivalent is required.
• Prior experience with TMS machines and TMS treatment workflows is required.
• Experience in healthcare, mental health, or medical office settings is preferred.
• Strong interpersonal and customer service skills are essential.
• Professional demeanor with sensitivity to mental health populations.
• Excellent organizational and multitasking abilities.
• Basic proficiency with computers, scheduling systems, and EHR platforms.
• Understanding of HIPAA and patient confidentiality standards.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient check-in and check-out processes.
• Answer incoming calls, route messages, and respond to inquiries.
• Schedule, confirm, and manage appointments for therapy, psychiatry, and TMS services.
• Maintain accurate patient records in the EHR system.
• Collect copays, verify insurance information, and assist with basic billing questions.
• Ensure front desk remains organized, professional, and HIPAA-compliant.
• Coordinate communication between providers, staff, and patients.
• Operate and assist with TMS machine setup and treatment sessions as directed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

K&I HEALTHCARE SERVICES LLC is seeking a reliable Front Desk Administrative Staff Member for our outpatient mental health clinic in Maryland. The role supports daily operations, greets patients, schedules appointments for therapy, psychiatry, and TMS services, and ensures HIPAA compliance at the front desk.

The ideal candidate has experience with TMS machines, strong customer service, and proficiency with EHR and scheduling systems. This is a full-time, on-site position with benefits.